Unify customer support across email, chat, WhatsApp, SMS, and social. AI handles the routine — your team focuses on what matters.
Most support teams spend the majority of their time answering the same questions — password resets, order status, return policies. Bird's AI resolves these common inquiries instantly using your knowledge base and past conversations, freeing your agents to focus on complex issues that actually require human judgment. The result: faster resolution times, higher CSAT, and a team that isn't burned out on repetitive work.
Every channel — email, chat, WhatsApp, SMS, Instagram, Facebook Messenger — flows into a single team inbox. Agents see the full conversation history regardless of which channel the customer used, so they never ask a customer to repeat themselves.
AI resolves common questions instantly using your knowledge base, product documentation, and past conversation patterns. The system handles order status inquiries, FAQ responses, and routine troubleshooting while escalating complex issues to human agents with full context.
Assign, prioritize, and track tickets with SLA management, escalation rules, and automatic routing based on issue type, customer tier, and agent expertise. Never miss a deadline or let a high-priority issue slip through the cracks.
The best support interaction is the one that never needs an agent. Bird's knowledge base and live chat tools let customers find answers on their own, while giving your team real-time visibility into conversations and the analytics to continuously improve the support experience.
Build a searchable, self-service help center that AI references when answering customer questions. Articles are automatically suggested based on the customer's issue, and content gaps are flagged when the AI can't find relevant answers.
Real-time chat with typing indicators, file sharing, conversation history, and seamless handoff between AI and human agents. Customers get instant engagement, and agents have full context before they say a word.
Track response times, resolution rates, CSAT scores, and individual agent performance. Identify coaching opportunities, measure the impact of AI automation, and ensure SLA compliance across your entire support operation.
Bird's AI resolved 73% of our support tickets automatically. Our CSAT actually went up because response times dropped from hours to seconds.
Airwallex, Product Engineering