Set up actions for your AI employee. Design intelligent AI interaction flows

• Video guide

Learn how to manage and customize actions for your AI employees in Bird. In this guide, you'll learn how to:

• Navigate the AI Actions interface and understand basic action types
• Configure the Main Task and Send Message actions for AI responses
• Set up conversation resolution rules and closing messages
• Manage handover actions for human agent transfers
• Customize action triggers and message settings for different scenarios

Explore additional videos and step-by-step guides to help you move forward.

• Set up tasks for your AI employee
• Set up advanced settings and deploy your AI employee