Make calls from anywhere in the world from Salesforce

Make calls from anywhere in the world from Salesforce

Make calls from anywhere in the world from Salesforce

Enable your sales teams to make calls, generate AI-driven call summaries, and monitor agent performance through insightful call analytics.

Enable your sales teams to make calls, generate AI-driven call summaries, and monitor agent performance through insightful call analytics.

Enable your sales teams to make calls, generate AI-driven call summaries, and monitor agent performance through insightful call analytics.

Call any customer with the click of a button

Sell and support from one platform

Do all your work from a single interface without having to switch tools.

Unify data

Access a 360 view of every customer profile, with every interaction tracked in Salesforce.

Get to market faster

Click any phone number in Salesforce to initiate a call using the dialer

AI capabilities

Generate call summaries, and detect customers’ intent and sentiment.

Leverage our click-to-call feature to click on any phone number and start a call right away. Record calls, log details, transcribe and make notes in Salesforce.

Sell and support from one platform

Do all your work from a single interface without having to switch tools.

Unify data

Access a 360 view of every customer profile, with every interaction tracked in Salesforce.

Get to market faster

Click any phone number in Salesforce to initiate a call using the dialer

AI capabilities

Generate call summaries, and detect customers’ intent and sentiment.

Leverage our click-to-call feature to click on any phone number and start a call right away. Record calls, log details, transcribe and make notes in Salesforce.

Sell and support from one platform

Do all your work from a single interface without having to switch tools.

Unify data

Access a 360 view of every customer profile, with every interaction tracked in Salesforce.

Get to market faster

Click any phone number in Salesforce to initiate a call using the dialer

AI capabilities

Generate call summaries, and detect customers’ intent and sentiment.

Leverage our click-to-call feature to click on any phone number and start a call right away. Record calls, log details, transcribe and make notes in Salesforce.

Effortless interactions across the customer lifecycle

Sales outbound calls

Initiate outbound sales calls to connect with potential customers, generating leads, and nurturing them.

Customer upselling and retention

Practice upselling by encouraging customers to upgrade or purchase higher-end products or services .

Partner engagement

If your business operates on-demand or has a B2B arm, use the dialer to engage with partners.

Appointment confirmations

Confirm scheduled appointments and send timely reminders to customers, ensuring they are well-informed and prepared.

Increase seller efficiency with a phone integrated into your CRM

Enable your sales team to make calls directly from within the Salesforce environment.

Click-to-call

Make an outbound call from within a contact, lead or opportunity with our SalesForce click-to-call integration.

Call recording

Start and stop recordings during the call, with the ability to plan recording announcements to callees.

Call transcription

Convert call recordings to transcriptions to have a written copy of the call content. Our transcription engine supports multiple languages.

Notes

Add notes to the call as you speak with your customer to keep all important information tracked. Store important details in your call summary.

Call summaries

Generate call summaries as a task in Salesforce, including call ID, caller details, call duration, notes, links, and transcriptions.

Hold

Hold a call and play hold music while you run a parallel activity.

Real-time performance insights at your fingertips

Insights dashboard

Access real-time analytics on ongoing calls, missed call rates, successful calls and much more, accessible directly from within Salesforce.

Agent performance

Monitor agents' performance with detailed agent insights on general voice calls, agent-specific and team-specific metrics.

Intuitive products

built for the Enterprise

Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

Your new standard in Marketing, Payments & Sales. Its Bird

Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.