Set up global customer service that never sleeps. Create schedules based on your team’s time zones, and let automation handle the handoffs.
Business hours: Configure regional operating hours, set up timezone-based routing, and enable quiet hours when teams are offline.
Smart routing: Let conversations flow automatically to available agents based on their timezone, with seamless handoffs between regions.
Global coverage: Monitor your global operation with real-time agent availability, regional response times, and team performance tracking.
