Bird Inbox delivers a complete customer service solution with powerful features: unified 

messaging across channels, no-code AI chatbots, team collaboration tools, action rules, 

performance analytics, process automation, and customer segmentation – all in one 

platform.

Inbox contains the following features:

• Inbox: Unified inbox to manage all customer conversations across channels 

(email, SMS, WhatsApp, social) in one place

• Contacts: 360° customer profile database with unified data from all touchpoints 

and interactions

• Agents & teams: Tools to create and manage support agents, set roles, skills, 

numbers, teams and more

• AI rules & automation: Smart routing and response automation to handle 

inquiries efficiently and direct conversations to the right team

• Content & communication: Create and manage message templates, SLAs, 

queues, chat widgets, numbers and more

• Analytics: Real-time dashboards for performance tracking and revenue 

attribution across platform, campaigns and channels

• AI hub: Central platform to manage AI models and deploy AI Employees to 

support customers across all channels

• Workflows: Automate support operations and tasks with drag-and-drop workflow 

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