Support that scales with your business. Unify customer support across email, chat, WhatsApp, SMS, and social. AI handles the routine — your team focuses on what matters.
AI handles the routine, your team handles the complex
Most support teams spend the majority of their time answering the same questions — password resets, order status, return policies. Bird's AI resolves these common inquiries instantly using your knowledge base and past conversations, freeing your agents to focus on complex issues that actually require human judgment. The result: faster resolution times, higher CSAT, and a team that isn't burned out on repetitive work.
Unified inbox. Every channel — email, chat, WhatsApp, SMS, Instagram, Facebook Messenger — flows into a single team inbox. Agents see the full conversation history regardless of which channel the customer used, so they never ask a customer to repeat themselves.
AI auto-responses. AI resolves common questions instantly using your knowledge base, product documentation, and past conversation patterns. The system handles order status inquiries, FAQ responses, and routine troubleshooting while escalating complex issues to human agents with full context.
Ticket management. Assign, prioritize, and track tickets with SLA management, escalation rules, and automatic routing based on issue type, customer tier, and agent expertise. Never miss a deadline or let a high-priority issue slip through the cracks.
Self-service that customers actually use
The best support interaction is the one that never needs an agent. Bird's knowledge base and live chat tools let customers find answers on their own, while giving your team real-time visibility into conversations and the analytics to continuously improve the support experience.
Knowledge base. Build a searchable, self-service help center that AI references when answering customer questions. Articles are automatically suggested based on the customer's issue, and content gaps are flagged when the AI can't find relevant answers.
Live chat. Real-time chat with typing indicators, file sharing, conversation history, and seamless handoff between AI and human agents. Customers get instant engagement, and agents have full context before they say a word.
Agent analytics. Track response times, resolution rates, CSAT scores, and individual agent performance. Identify coaching opportunities, measure the impact of AI automation, and ensure SLA compliance across your entire support operation.
“Bird's AI resolved 73% of our support tickets automatically. Our CSAT actually went up because response times dropped from hours to seconds.”
Frequently asked questions
Bird's AI is trained on your specific knowledge base, product documentation, help articles, and historical conversation data. It doesn't use generic responses — it understands your products, policies, and common customer issues. You control what the AI can and can't answer, and it escalates to human agents when confidence is low.
Results vary by industry and issue complexity, but most Bird customers see 50-75% of support tickets resolved automatically by AI. Common categories like order status, password resets, return policies, and FAQ-style questions are handled almost entirely without human intervention.
Yes. Bird's unified inbox aggregates conversations from email, live chat, WhatsApp, SMS, Instagram, and Facebook Messenger into a single view. Agents see the full conversation history regardless of channel, and AI automation works consistently across all of them.
Bird lets you configure SLA policies by ticket priority, customer tier, and issue type. The system tracks response and resolution times in real time, sends escalation alerts when SLAs are at risk, and provides detailed compliance reporting for your support leadership.
Yes. Bird integrates with popular helpdesk platforms like Zendesk, Freshdesk, and Intercom. You can use Bird as a complete support platform or layer its AI and omnichannel capabilities on top of your existing setup.