Manage AI conversations with abandonment rules and nudges. Maintain dynamic and responsive AI interactions

• Video guide

Learn how to keep AI conversations active and engaging in Bird. In this guide, you'll learn how to:

• Set up abandonment rules for inactive conversations
• Configure different timeout settings for chat and email
• Create nudge messages to re-engage customers
• Customize timing and messaging for different scenarios
• Test and monitor your conversation management settings

Explore additional videos and step-by-step guides to help you move forward.

• Set up your AI employee's knowledge base
• Set up guardrails for your AI employee
• Set up actions for your AI employee