# WhatsApp for developers Conversations that feel personal. Build richer customer experiences on WhatsApp. [Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) [Contact Sales](/demo?product=whatsapp) [Read customer stories](/customers) [Explore Enterprise](/enterprise) - [Airwallex](/customers/airwallex) - [Glovo](/customers/glovo) - [Zillow](/customers/zillow) - Uber - [Binance](/customers/binance) - Adobe - Meta - PayPal - Pinterest - Square - [Al Jazeera](/customers/aljazeera) - [Aramex](/customers/aramex) - [Bazaar Technologies](/customers/bazaar) - [ComparaOnline](/customers/compara) - [Emma](/customers/emma) ## From prompt to delivered. Send a template from your app or agent. Follow the message outcome. Build with the same tools already in your stack. **MCP**: `Bird MCP` Connect this hosted MCP endpoint with an [MCP client](/docs/ai/mcp-server#connect-a-client), then complete OAuth sign-in to your Bird workspace. Example prompt: Send code 123456 to +14155550100 on WhatsApp using our approved bird_otp template, then check it arrived. ```text https://mcp.bird.com ``` Examples: [MCP](/zh-sg/whatsapp-api.mcp.md) · [CLI](/zh-sg/whatsapp-api.cli.md) · [TypeScript](/zh-sg/whatsapp-api.ts.md) · [Python](/zh-sg/whatsapp-api.py.md) · [Go](/zh-sg/whatsapp-api.go.md) · [PHP](/zh-sg/whatsapp-api.php.md) · [cURL](/zh-sg/whatsapp-api.curl.md) ## Make it yours. Before it reaches them. Shape the content in Studio. See how the card and quick reply feel in the conversation. WhatsApp Studio Card ### The Everyday Collection Media ceramics.jpg Image · Ready Message Preview ready Try conversation 9:41 ▮▮▮ ‹ h Harbor Business account Today The Everyday Collection Made to be used. Made to be kept. 9:41 Explore the collection Explore the collection 9:41 + Message [Explore WhatsApp templates](/whatsapp-api/features/templates) ## Every question. A helpful answer. Answer with context from your application. Bring in your team when the customer needs a person. 9:41 ▮▮▮ ‹ h Harbor Business account Today · 9:41 Hi Maya. How can we help with your delivery? Where is order 1042? Your order is packed and awaiting dispatch. We’ll send the tracking link after dispatch. + Message Order 1042 Delivery statusSpeak to someone Order status checked ### Packed, awaiting dispatch Order 1042 Customer Maya Chen Source Order record Next step Await dispatch Answer from the order record. Keep the next step in the same conversation. [Explore service conversations](/whatsapp-api/features/two-way) ## From a little interest. To a time in the diary. Let customers choose inside WhatsApp. Connect the submitted time to your booking application, then confirm the visit. h Harbor WhatsApp Let’s find a time for your visit. Book a studio visit HARBOR · AMSTERDAM ### A little time for you. See the collection. Find your favorite. Studio visit 30 minutes Tuesday, September 2211:3014:0015:30 Europe / Amsterdam Request this time You’re booked, Alex. See you Tuesday at 11:30. Harbor · HBR-2048 Studio calendar Harbor SEPTEMBER 2026 ### Tuesday, 22 Amsterdam M 21 T 22 W 23 T 24 F 25 10:00Styling consultation Jamie · 30 min 11:30 AM Alex Morgan Studio visit · 30 min 14:00Private viewing Sam · 30 min Appointment confirmed 11:30 reserved · HBR-2048 Illustrative Flow and booking application. No appointment is made. Choose 14:00 to inspect a slot that becomes unavailable; the application returns alternatives without claiming a booking. Try 14:00 to see how an unavailable time is handled. [Explore native Flows](/whatsapp-api/features/flows) ## Every conversation. A clearer picture. Follow performance down to the message. WhatsApp analytics ### Delivery over time 26,917 accepted 97.6% delivery rate Accepted Delivered Failed Sep 21 · UTC 73.9% of failures in this hour order_update 133 of 180 · 14:00–15:00 UTC By template 14:00–15:00 UTC Template | Accepted | Failed | Share | order_update | 1,101 | 133 | 73.9% | delivery_reminder | 601 | 32 | 17.8% | welcome_message | 300 | 15 | 8.3% | [Explore WhatsApp analytics](/whatsapp-api/features/analytics) ## Explore WhatsApp. From the first template to a richer conversation. Explore what you can build. [WhatsApp API Connect WhatsApp messages and replies to your application.](#integrate)[Templates Create, approve and send personalized WhatsApp templates.](/whatsapp-api/features/templates)[Conversations Keep customer replies connected to their task.](/whatsapp-api/features/two-way)[Native Flows Help customers make a choice inside WhatsApp.](/whatsapp-api/features/flows)[Broadcasts Send an approved campaign and follow the conversations it starts.](/whatsapp-api/features/marketing)[AI agents Answer customer questions, take permitted actions, and hand over when needed.](/whatsapp-api/features/ai-agents)[Commerce Help customers choose a product and continue the purchase.](/whatsapp-api/features/commerce)[Calling Move an eligible WhatsApp conversation into a call.](/whatsapp-api/features/calling)[Numbers Connect the business number behind the conversation.](/whatsapp-api/features/numbers)[Analytics Understand outbound delivery and incoming conversation activity.](/whatsapp-api/features/analytics) ## Scale without losing control. Organize teams in workspaces, control API access, and trace changes through audit logs. Harbor Organization Workspaces Production Sandbox ### Delivery agent API key · Customer operations team Active Permissions Access Email Read & write SMS Read & write WhatsApp Read Read & write AL Alex Lee Admin Permissions updated ### Audit log Production API key updated Alex Lee · 09:42:18 UTC Workspace Production Resource Delivery agent WhatsApp Read Read & write Succeeded [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication) [Explore Enterprise](/enterprise) ## Start with WhatsApp. Build across channels with Bird. [Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp) [Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api) ## Related resources - [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video) - [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs) - [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer) - [WhatsApp message builder](/tools/whatsapp-message-builder) (tool) [Get an implementation brief](/learn/workspace?topic=whatsapp)