An order-status assistant needs access to order records and a way to hand difficult cases to your team. Configuring its resources is a separate task from running those customer conversations.

## Customer-facing agents need a task, knowledge and permitted actions

It needs a defined task, approved knowledge, permitted actions and a human continuation path. For an order-status request, success means returning the correct order information or handing the request to your team.

## MCP gives authorized clients access to resource operations

MCP exposes supported resource operations to an authorized client. Managing a template or reading a message through MCP does not automatically establish a live customer-service assistant.

## Meta Business Agent answers customers and takes business actions

[Meta Business Agent](https://about.fb.com/news/2026/06/meta-business-agent/) is Meta’s AI service for answering customers and taking business actions in WhatsApp conversations. You configure its business knowledge and when your team takes over.

## WhatsApp agent setup and integration

- [Customer-facing WhatsApp agents](/products/whatsapp/ai-agents).
- [WhatsApp integrations](/products/whatsapp/sending).
- [WhatsApp AI agent setup](/docs/guides/whatsapp/ai-agents).

## Related resources

- [WhatsApp](/products/whatsapp) (product)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)