--- title: "Inbound email. Keep talking." canonical: "https://bird.com/email-api/features/inbound" --- # Inbound email. Keep talking. Give customer replies a place in your application. Receive email on your domain or a forwarding address, retrieve its body and attachments, and let your app or agent take the next step. [Read customer stories](/customers) [Explore Enterprise](/enterprise) - [Airwallex](/customers/airwallex) - [Glovo](/customers/glovo) - [Zillow](/customers/zillow) - Uber - [Binance](/customers/binance) - Adobe - Meta - PayPal - Pinterest - Square - [Al Jazeera](/customers/aljazeera) - [Aramex](/customers/aramex) - [Bazaar Technologies](/customers/bazaar) - [ComparaOnline](/customers/compara) - [Emma](/customers/emma) ## A reply arrives. Your agent has context. Ask Bird MCP to find the customer’s reply and read the message. Your agent can work with the actual email and its attachments, alongside the application context you provide. [Connect Bird MCP](/docs/ai/mcp-server) [Explore the Email API](/email-api) [Receiving email](/docs/guides/email/receiving-email) ## Read the message. Keep the details. Inspect the rendered email, plain text, headers and original message in Bird. Authentication results and reply references help your team understand what arrived before taking the next action. Access the original message when you need the complete MIME source. ## 接收回复。 构建后续流程。 在你的域名或转发地址上接收邮件。使用 webhook 的消息引用来获取正文和附件。 [接收邮件](/docs/guides/email/receiving-email)[邮件事件](/docs/guides/email/events)[检索附件](/docs/api/reference/list-inbound-message-attachments)[客服收件箱](/mailbox-api) ## A reply belongs to a conversation. Use the sender, subject and reply references to connect incoming mail to an order, support case or account in your application. Fetch the body and attachments when your team or agent needs to act on the customer’s request. [Receiving and forwarding](/docs/guides/email/receiving-email) [Email webhooks](/docs/guides/email/events) [Dedicated inboxes for agents](/mailbox-api) ## Inbound email, explained. ### Do I need a domain to receive email? No. A generated forwarding address lets you forward an existing inbox without DNS changes. Receiving directly on your own subdomain requires its MX records. ### Does the webhook include the whole message? The email.received webhook contains message metadata and its inbound message ID. Fetch the body, attachments or original MIME through the inbound-message API when you need them. ### How long are received messages retained? Received messages are retained for 30 days. If your application needs a longer history, retrieve and store the required data under your own retention policy. ## 规模扩展， 不失控制。 在工作区中组织团队，控制 API 访问权限，并通过审计日志追踪变更。 [PowerMTA](/email-api/features/power-mta)[Momentum](/email-api/features/momentum)[工作区](/docs/guides/workspaces)[团队角色](/docs/guides/users-teams-roles)[API 身份验证](/docs/guides/authentication)[审计日志](/docs/knowledge-base/account-security/audit-log)[探索 Enterprise](/email-api/enterprise) ## 更进一步。 用邮件。 从首次发送到规模化投递，一应俱全。 - [事务性邮件](/email-api/features/transactional-email) — 发送收据、确认和通知。 - [邮件营销](/email-api/features/email-marketing) — 创建群发邮件、新闻通讯和促销活动。 - [邮件 API](/email-api) — 将邮件集成到你的应用或智能体中。 - [邮件自动化](/email-api/features/email-automation) — 将客户事件关联到相关消息。 - [邮件模板](/email-api/features/templates) — 创建可复用的个性化邮件。 - [联系人与受众](/email-api/features/audiences) — 管理联系人和维护受众。 - [SMTP 中继](/email-api/features/smtp) — 连接你现有的邮件技术栈。 - [入站邮件](/email-api/features/inbound) — 接收回复和附件。 - [邮件送达率](/email-api/features/deliverability) — 验证发件人身份并管理信誉。 - [邮件分析](/email-api/features/analytics) — 跟踪投递、互动和失败情况。 - [Inbox Insights](/email-api/features/inbox-insights) — 监测收件箱到达率并运行种子测试。 - [Competitive Insights](/email-api/features/competitive-insights) — 探索竞争对手的邮件活动和发送模式。 [邮件快速入门](/email-api/getting-started)[邮件定价](/pricing/email)[服务商对比](/email-api/compare)[邮件常见问题](/email-api/faqs)[邮件资源库](/email-api/resources) ## 从一个渠道开始。 跨渠道扩展。 将下一次客户对话接入同一个工作区。 - [Email](/email-api) — 发送、接收和追踪邮件。 - [SMS](/sms-api) — 发送更新，保持回复连贯。 - [WhatsApp](/whatsapp-api) — 富消息与实时对话。 - [Apple Messages](/apple-messages-api) — 在 Messages 中帮助客户。 - [Voice](/voice-api) — 接通电话，引导对话。 - [Verify](/verify-api) — 通过验证码确认访问权限。 - [Lookup](/lookup-api) — 发送前核实联系方式。 - [Mailbox](/mailbox-api) — 为你的应用提供收件箱。 - [eSIM](/esim-api) — 将移动连接能力集成到你的产品中。 - [Realtime](/realtime-api) — 保持应用实时同步。 ## 你的下一个创意。 随时连接。 [开始使用](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Femail%2Finbound)[联系销售](/demo?product=inbound)