[WhatsApp](/products/whatsapp) # Bring everyone into the conversation. Bring the right participants into a shared business conversation. Coordinate a service, project or delivery with an eligible business sender, clear membership and a useful purpose. [Get started with groups](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp%2Fgroups) [Read the groups guide](/docs/guides/whatsapp/groups) ## Set up with your agent [Read the agent setup guide](/docs/ai/set-up-your-agent) Copy this prompt into your coding agent: ```text Bird connects customer communications, data and automation. Help me build with Bird using my coding agent. 1. Read https://bird.com/docs/ai/set-up-your-agent.md and follow its setup workflow for this client. Use an existing connected Bird MCP server or signed-in CLI when available. 2. Read the product guide for the task I want to complete and inspect my existing integration. Identify the workspace, available operations and required setup. 3. Help me complete a first example for the product and destination I choose. Follow the operation through to its actual result, explain any uncertainty, and help me choose the next step. First task: Inspect WhatsApp group eligibility and prepare a shared task with explicit participant visibility and a business owner. Ask before creating a group, inviting anyone or sending messages. Use this Bird page as the starting context: https://bird.com/products/whatsapp/groups Read its Markdown alternative and linked guides. Keep the first example relevant to this page and the customer outcome I choose. Preserve the supplied campaign context when following Bird signup or sales links. ``` The right people in one conversation Studio installation A shared conversation for the customer, coordinator and installer. Invite the participants Explain who is involved and why. Coordinate the visit Keep relevant details in the shared room. Close the task Confirm the completed installation. Group messages One message Customer Read observed Coordinator Delivered Installer Awaiting observation Keep the units clear Message count and recipient delivery or read counts measure different things. Example group: coordinate the visit with everyone involved. ## Create a group for people who need to collaborate. Use a group when participants benefit from seeing the same conversation. Make the purpose clear and invite only the people who need to take part. ## Shared visibility by design Participants can see the shared conversation. A group is different from a campaign that sends private messages to an audience. ## A recognizable business sender Connect an eligible Official Business Account number. Review the group requirements for that sender before planning the customer journey. **A shared conversation with a clear purpose Example** Studio delivery coordination Shared group Customer, studio and delivery coordinator The entrance is on the side street. Does 10:00 work? Yes, we'll have someone ready to meet you. Invite the relevant people and make the group's purpose clear. ## Keep invitations and participants in view. Use the group’s invitation and membership flow deliberately. Keep the room’s name, description and participants aligned with the task. ## Prepare the introduction Explain why the room exists, who is involved and what the next step is. Avoid exposing information that does not belong in a shared conversation. ## Manage the lifecycle Update membership when responsibilities change and close the business task clearly. Assign a team owner for unanswered questions. ## Separate messages from the people they reach. A group message can produce recipient-level delivery and read observations. Report message counts, recipient reach and task outcomes with their own meaning. ## Understand the charges Bird’s send unit and applicable Meta recipient fees have different scopes. Use the billing record and published rates when reconciling costs. ## Keep partial outcomes visible One participant reading a message does not mean everyone has seen it. Preserve incomplete or unknown results instead of presenting an all-or-nothing success. ## WhatsApp groups questions ### Can any WhatsApp number create business groups? The business-group journey requires an eligible sender and applicable Meta group access. Review the connected Official Business Account number and current eligibility. ### Are groups suitable for a marketing audience? A campaign generally sends private messages to individual recipients. Use a group when shared participant visibility is intentional and appropriate. ### Does one read mean the whole group read the message? No. Delivery or read updates can apply to individual participants. Keep message counts and participant delivery or read counts separate. ### How is a group send charged? Bird’s outbound message charge and applicable Meta recipient-level fees have different units. Consult the published pricing and billing records for the actual send. ## Connect the complete journey - [WhatsApp groups guide](/docs/guides/whatsapp/groups): Follow the setup, operating decisions and verification steps. - [WhatsApp conversations](/products/whatsapp/two-way): Bring customer context, AI and your team into one conversation. - [WhatsApp numbers](/products/whatsapp/numbers): Connect your sender, business profile and account. - [WhatsApp analytics](/products/whatsapp/analytics): Follow delivery, customer response and business results. - [WhatsApp resource library](/products/whatsapp/resources): Explore implementation guides, explained answers and comparisons. - [WhatsApp platform](/products/whatsapp): Explore the connected product and choose the next capability. ## Bring the right participants into one conversation. Check sender eligibility, prepare an invitation and make the shared purpose clear. Keep private customer details out of a shared room. [Talk to a WhatsApp specialist](/demo?product=whatsapp&source_page=%2Fproducts%2Fwhatsapp%2Fgroups)