Zendesk Support
Zendesk Support + Bird. Route customer support conversations from Bird's messaging channels into Zendesk tickets. Give agents full omnichannel context.
What you can do
Ticket creation
Automatically create Zendesk tickets from incoming Bird messages
Channel routing
Route WhatsApp, SMS, and email conversations to the right Zendesk group
Agent replies
Let agents reply to messaging channels directly from Zendesk
CSAT collection
Collect satisfaction scores via messaging after ticket resolution
Macro triggers
Trigger Bird flows from Zendesk macros and automations
How it works
Install the Bird app in Zendesk and connect via OAuth. Configure routing rules to assign incoming Bird messages to Zendesk groups. Agents see full conversation history in the Zendesk sidebar.
Use cases
WhatsApp support
Let customers reach support via WhatsApp with tickets managed in Zendesk
Escalation flows
Escalate bot conversations to live agents in Zendesk when intent detection fails
Proactive outreach
Send proactive support messages based on Zendesk ticket patterns