Measure and improve chatbot performance with analytics. Gain real-time insights into your chatbot's performance and optimize conversations for better customer engagement and satisfaction.
Analytics that improve every conversation.
Real-time insights across all channels and chatbot interactions.
Unify your chatbot analytics
Bring together data from all your chatbot interactions across channels into one comprehensive view.
Comprehensive conversation insights
Monitor total conversations, resolution rates, handover frequency, chat volumes, sentiment analysis, and response accuracy across all your AI agents and channels from a single dashboard.
Data-driven optimization
Identify which conversation flows convert and which need improvement. Use detailed funnel analytics to optimize bot responses, reduce drop-off, and improve customer satisfaction scores.
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Connect every data source you use.
Pre-built integrations for your entire tech stack.
Connect instantly, no dev work required
Pre-built connectors for every platform in your stack. Start unifying customer data today, not next quarter.
One customer view across everything
Pull data from every system, create complete customer profiles. Your entire tech stack contributing to intelligent marketing.
Enterprise data platform built for scale.
Unlimited customer profiles with infrastructure you can trust.
Scale without limits, update in real-time
Process millions of profiles and billions of data points instantly. Customer data syncs across all systems the moment it changes.
Global compliance, enterprise security
SOC 2 Type II certified with GDPR, CCPA, HIPAA compliance. Data residency controls and granular access internationally.
Frequently asked questions
Monitor total conversations, resolution rates, handover frequency, chat volumes, sentiment analysis, and response accuracy across all your AI Agents and channels.
Yes. Bird provides unified analytics across WhatsApp, web chat, SMS, Instagram, and all other channels your chatbots operate on — all from a single dashboard.
Bird provides live dashboards showing active conversations, response times, resolution rates, and customer satisfaction in real time. Set up alerts for anomalies so you can respond immediately.