Trustpilot + Bird

Collect and manage reviews through messaging. Request Trustpilot reviews via WhatsApp and SMS, and respond to feedback in real time.

What you can do

Review requests

Send Trustpilot review invitation links via messaging channels

Review notifications

Get notified when new reviews are posted

Response automation

Automate review response workflows from messaging

Sentiment routing

Route negative reviews to support teams via messaging

How it works

Use cases

Post-purchase reviews

Request reviews via WhatsApp 7 days after product delivery

Reputation management

Alert teams to negative reviews for immediate messaging-based follow-up