# Help a good conversation become a purchase. Bring the selected product, order review and Apple Pay into the customer’s Messages journey. Bird connects the native checkout to your commerce and payment systems, then returns the recorded result. [Discuss your payment integration](/demo?product=apple-messages) [Read the Apple Pay guide](/docs/guides/apple-messages/payments) [Explore Apple Messages for Business](/products/apple-messages) Complete the purchase in context FIELDNOTES Here is the order you selected. Travel organizer Color: stone · Quantity: 1 Authorized, then confirmed. The merchant payment integration returns the transaction result. Customer authorization Received Payment processing Confirmed Order Recorded Thank you. Your order is confirmed. Share the actual order reference and next step. Illustrative payment sequence. No payment sheet opens and no money is charged in this example. ## Keep the customer’s choice all the way to checkout. Your customer has chosen a bag, asked about delivery and found the right color. Bring that selection into an order review and Apple Pay, then return the recorded purchase to Messages. The service conversation stays connected to what they bought. Use the same path for assisted shopping, an agreed repair charge or a reservation that requires payment. Bird connects the native interaction to your commerce and payment systems, so pricing, stock and the resulting order come from the business that owns them. [Read the payments guide](/docs/guides/apple-messages/payments) ## Connect the payment to the purchase. A good checkout begins before the payment sheet. Resolve the product and fulfillment details, present the payable order and keep the final result tied to the conversation. ### Build the order in your commerce system Use the selected item, current availability and customer choices to create the order context. Obtain the amount, currency, taxes and shipping from your commerce source before presenting payment. ### Prepare the Apple Pay connection Connect the merchant identity, payment processor and certificates needed for Apple Pay in Messages. Keep merchant validation and payment-session handling in the application responsible for checkout. ### Let the customer authorize payment Present the order through the native Apple Pay experience. The customer reviews and authorizes it using the supported device flow, then your payment integration processes the returned payment data. ### Confirm the recorded result Associate the payment outcome with the order and reply with the confirmation. Continue with fulfillment, a receipt or service assistance using the same order context. Process a refund through the payment system and reflect its result in the conversation. ## A checkout your service team can follow. ### Keep pending outcomes visible If payment is still being checked, show that status and retrieve the existing attempt before creating another. The customer and your team should be able to distinguish a declined payment from one awaiting confirmation. ### Keep account access deliberate Use authentication when retrieving saved addresses, account-specific offers or order history. Limit the information shown to the signed-in customer’s permissions and make clear when the customer needs to sign in again. ## Apple Pay questions ### Does the messaging provider replace our payment processor? No. Connect the approved merchant and payment-provider arrangement. The commerce and payment systems retain their responsibilities for orders and financial outcomes. ### Does a payment message mean the order is paid? No. Verify the recorded payment result and update the order through the owning commerce workflow. ### Can the customer continue checkout on the web? Prepare the supported fallback journey for the device and service. Preserve the same order context and normal authorization checks. ### What if payment succeeds but the confirmation fails? Recover the original order and payment result, then send an accurate confirmation. Do not repeat the charge to recreate a missing message. ## Build the connected journey - [Apple Pay guide](/docs/guides/apple-messages/payments): Follow the practical setup and operational steps. - [Customer authentication](/products/apple-messages/authentication): Connect Apple Messages authentication to your identity provider with Bird, then apply the permissions required for account information and changes. - [Appointments](/products/apple-messages/appointments): Connect Apple Messages time pickers to booking with Bird. Show relevant slots, validate availability and return the confirmed appointment to the conversation. - [Apple Messages resource library](/products/apple-messages/resources): Find setup guides, native experience advice and provider comparisons. ## Connect the conversation to the order. Review the merchant setup, payment provider and order confirmation your Apple Pay experience needs. ## Related resources - [Integrate an Apple Messages customer journey](/docs/guides/apple-messages/api) (docs) - [What is Apple Messages for Business?](/explained/apple-messages/what-is-apple-messages-for-business) (answer) [Get an implementation brief](/learn/workspace?topic=apple-messages)