CSAT

Integrate CSAT across your service channels

Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

CSAT
Unify customer feedback across all touchpoints
Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.
CSAT
Unify customer feedback across all touchpoints
Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.
CSAT
Unify customer feedback across all touchpoints
Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.
Segmentation
Analyze satisfaction across customer groups
Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.
Segmentation
Analyze satisfaction across customer groups
Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.
Segmentation
Analyze satisfaction across customer groups
Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.
Explore automations
Design impactful satisfaction surveys
Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.
Explore automations
Design impactful satisfaction surveys
Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.
Explore automations
Design impactful satisfaction surveys
Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.
Templates
Craft engaging and concise survey questions
Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.
Templates
Craft engaging and concise survey questions
Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.
Templates
Craft engaging and concise survey questions
Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.
Deploy targeted and well-timed surveys
Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.
Deploy targeted and well-timed surveys
Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.
Deploy targeted and well-timed surveys
Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.
Unlock actionable insights from your CSAT data
Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.
Unlock actionable insights from your CSAT data
Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.
Unlock actionable insights from your CSAT data
Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.
Seamless integration within Bird’s platform
Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.
Seamless integration within Bird’s platform
Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.
Seamless integration within Bird’s platform
Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.

The AI-first omnichannel Service tool

Unify customer data, automate campaigns, and boost sales with AI technology

The AI-first omnichannel Service tool

Unify customer data, automate campaigns, and boost sales with AI technology

The AI-first omnichannel Service tool

Unify customer data, automate campaigns, and boost sales with AI technology

Any questions left unanswered?

What is CSAT, and why does it matter?

CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

Any questions left unanswered?

What is CSAT, and why does it matter?

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

Any questions left unanswered?

What is CSAT, and why does it matter?

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

Integrate CSAT across your service channels

Integrate CSAT across your service channels

Unify customer feedback across all touchpoints

Unify customer feedback across all touchpoints

Unify customer feedback across all touchpoints

Analyze satisfaction across customer groups

Analyze satisfaction across customer groups

Analyze satisfaction across customer groups

Design impactful satisfaction surveys

Design impactful satisfaction surveys

Design impactful satisfaction surveys

Craft engaging and concise survey questions

Craft engaging and concise survey questions

Craft engaging and concise survey questions

Deploy targeted and well-timed surveys

Deploy targeted and well-timed surveys

Deploy targeted and well-timed surveys

Unlock actionable insights from your CSAT data

Unlock actionable insights from your CSAT data

Unlock actionable insights from your CSAT data

Seamless integration within Bird’s platform

Seamless integration within Bird’s platform

Seamless integration within Bird’s platform

AI chatbots

Omnichannel Inbox

Live chat

Automations

Analytics

Email Support

SMS Support

Voice Support

CSAT

WhatsApp Support

Social Support

AI chatbots

Omnichannel Inbox

Live chat

Automations

Analytics

Email Support

SMS Support

Voice Support

CSAT

WhatsApp Support

Social Support

AI chatbots

Omnichannel Inbox

Live chat

Automations

Analytics

Email Support

SMS Support

Voice Support

CSAT

WhatsApp Support

Social Support

The complete AI-native platform that scales with your business.

The complete AI-native platform that scales with your business.

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The complete AI-native platform that scales with your business.

Product

Solutions

Resources

Company

Coming soon

Social