## Video guide

Learn how to customize your AI employee's identity and behavior in Bird. In this guide, you'll learn how to:

- Configure visual and display settings with custom avatars
- Create detailed biographies and purpose descriptions
- Select and switch between different AI models
- Define personality traits and communication styles
- Set specific behavioral guidelines and objectives
- Customize tone of voice and interaction patterns

## Step-by-step guide

How to set up your AI Employee's personality and settings in Bird

#### 1\. Open your AI Employee

1.  Click **AI hub** in the left menu.
2.  Select **AI Employees**.
3.  Click on your AI Employee (e.g., **Mr. Robin**).
4.  Click **Open draft**.
5.  Click **Edit draft** to start editing.

#### 2\. Personalize the profile

1.  Click **Edit profile**.
2.  Update the **Display name**.
3.  Upload or change the **Avatar image**.
4.  Write an **Internal biography** (for team reference).
5.  Add an **Internal description**. _(Tip: leave this blank and the AI can't be assigned tasks.)_
6.  Click **Save draft**.

#### 3\. Configure AI settings

1.  Go back to **Overview**.
2.  Click **Configure language model**.
3.  Choose your provider (e.g., **OpenAI**).
4.  Click **Back**.

#### 4\. Set the AI’s personality

1.  Click **Customize personality**.
2.  Edit the **Biography** and **Instructions** to guide how your AI replies.
3.  Adjust the **Tone of voice** using the slider.
4.  Click **Save**.

#### 5\. Add guardrails and rules

1.  Click **Guardrails**.
2.  Review or add limits (e.g., "Never give discounts").
3.  Click **Back**.
4.  Click **Abandonment logic**.
5.  Set when the AI should stop replying (e.g., after **3 hours**).
6.  Optional: Set a **reminder message** to nudge customers.
7.  Click **Save**.

#### 6\. Test your AI Employee

1.  Click **Test** at the top.
2.  Reset existing conversations.
3.  Type a message to see how your AI replies.
4.  Click the **Info icon** to inspect response details.
5.  Use the **Channel dropdown** to test replies on other channels (e.g., WhatsApp, Webchat).

#### 7\. Publish your changes

1.  Click **Publish draft**.
2.  Confirm to make your AI Employee live.