# `bird support-tickets viewed`

## Usage

```bash
bird support-tickets viewed <ticket-id> [flags]
```

## Description

Records that the authenticated user has viewed this support thread. Bird uses this signal to suppress reply-notification emails when the customer has already seen the latest agent reply.

## Procedure

Step 2 of 2 of "Read a support ticket and wait for a reply". Previous: bird support-tickets get.

## Examples

```bash
bird support-tickets viewed <id>
```

## Options

| Name                | Description                                                  |
| ------------------- | ------------------------------------------------------------ |
| `--idempotency-key` | Deduplication key; a retry with the same key won't act twice |

## Related

| Name                                                                        | Description                          |
| --------------------------------------------------------------------------- | ------------------------------------ |
| [`bird support-tickets create`](/docs/cli/reference/support-tickets-create) | Open a support ticket with Bird.     |
| [`bird support-tickets get`](/docs/cli/reference/support-tickets-get)       | Get a support ticket                 |
| [`bird support-tickets list`](/docs/cli/reference/support-tickets-list)     | List support tickets                 |
| [`bird support-tickets reply`](/docs/cli/reference/support-tickets-reply)   | Reply to an existing support ticket. |