# When a call helps, keep the context.

Prepare an eligible WhatsApp calling journey with the right permission and voice route. Bring the customer’s task into the call.

## A request for help. A prepared voice route.

Review the checks before moving a WhatsApp conversation into a call.

[Explore WhatsApp calling](/docs/guides/whatsapp/calling)
Interactive illustration with fictional records. No account operation is performed.

## Check the call path. Keep its boundaries clear.

Move an eligible WhatsApp conversation into a call.

### Review eligibility for the direction.

Incoming and business-initiated calls have their own account, country and permission requirements. A successful chat send does not establish that calling is enabled.

### Connect a supported voice application.

Define service availability and use the published calling integration. Keep WhatsApp Calling distinct from telephone Voice in routing and charging.

### Record the actual result.

Test declined, missed and interrupted calls as well as answered ones. Pass the goal into a human handoff and send a follow-up only when the messaging requirements permit it.

[Explore WhatsApp calling →](/docs/guides/whatsapp/calling)

## Keep building with WhatsApp.

Prepare the conversation, the assistant’s handoff, and the business number behind the call.

[Conversations Keep customer replies connected to their task. →](/whatsapp-api/features/two-way)

[AI agents Answer customer questions, take permitted actions, and hand over when needed. →](/whatsapp-api/features/ai-agents)

[Numbers Connect the business number behind the conversation. →](/whatsapp-api/features/numbers)

[Explore WhatsApp →](/whatsapp-api)

## Scala senza perdere il controllo.

Organizza i team in spazi di lavoro, controlla l'accesso alle API e traccia le modifiche tramite log di audit.

[Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)