[WhatsApp](/products/whatsapp) # Book it. Choose it. Inside WhatsApp. Let customers book, choose or share the details you need through a short native form inside WhatsApp. Connect the answers to the service or transaction they came to complete. [Plan your WhatsApp Flow](/demo?product=whatsapp-flows) [Read the Flows guide](/docs/guides/whatsapp/native-flows) ## Set up with your agent [Read the agent setup guide](/docs/ai/set-up-your-agent) Copy this prompt into your coding agent: ```text Bird connects customer communications, data and automation. Help me build with Bird using my coding agent. 1. Read https://bird.com/docs/ai/set-up-your-agent.md and follow its setup workflow for this client. Use an existing connected Bird MCP server or signed-in CLI when available. 2. Read the product guide for the task I want to complete and inspect my existing integration. Identify the workspace, available operations and required setup. 3. Help me complete a first example for the product and destination I choose. Follow the operation through to its actual result, explain any uncertainty, and help me choose the next step. First task: Prepare a native WhatsApp Flow for one customer task. Define fields, validation, expiry and the booking or order system that confirms completion. Use only published integration operations and do not submit a real form. Use this Bird page as the starting context: https://bird.com/products/whatsapp/flows Read its Markdown alternative and linked guides. Keep the first example relevant to this page and the customer outcome I choose. Preserve the supplied campaign context when following Bird signup or sales links. ``` A short path to an appointment Find your studio visit Review your visit Check the preferences before requesting the appointment. Purpose Studio City studio Preferred time Confirm with the booking system Check current availability and reserve the selected slot before presenting a confirmed appointment. Try this example booking flow. ## Replace the long back-and-forth with a clear choice. Build a short sequence around a single task: find an appointment, qualify a request or choose a product option. Ask only for information that changes the next step. ## Start with the customer’s goal Use a familiar label and a clear explanation of what happens after submission. Avoid making the customer decode an internal process. ## Keep the form concise Use relevant choices, sensible defaults and useful validation. Preserve essential meaning when translating labels and help text. ## Offer choices your business can fulfill. Connect the form to current availability, product options or service rules. Recheck the selected answer when the customer submits it. ## Confirm the real reservation A completed form provides answers. An appointment is booked only when the booking system accepts the reservation. ## Recover without starting over Explain an expired slot or unavailable option and offer an alternative. Retain the useful details the customer already provided. **A booking connected to real availability Example** Service Studio consultation Available times from your booking system 10:00 14:30 16:00 Customer chooses 14:30 Submit the choice to your booking system and use its result to confirm the appointment. ## Bring the result back into the conversation. Use the submitted answers to continue the service task, trigger an appropriate follow-up or give the team a prepared case. ## Native Flows and Bird journeys WhatsApp Flows is the in-chat form experience. Bird automation coordinates the wider process, including business actions and other channels. ## Measure the completed task Review starts, submissions and validated outcomes separately. Find the question or unavailable choice that prevents customers from finishing. ## WhatsApp Flows questions ### Is a WhatsApp Flow the same as a Bird automation journey? No. A WhatsApp Flow is a native structured experience inside the chat. A Bird journey coordinates a wider process and can connect the form result to other actions or channels. ### Can a Flow book an appointment? Use current availability and submit the selected slot to your booking system. Show a confirmed appointment only after that system accepts it. ### What should happen when an option becomes unavailable? Explain the change, preserve the relevant answers and offer a valid alternative or a human handoff. ### Should we use a Flow for every conversation? Use a form when a structured set of choices makes the task easier. Keep simple questions and nuanced service requests conversational. ## Connect the complete journey - [WhatsApp Flows guide](/docs/guides/whatsapp/native-flows): Follow the setup, operating decisions and verification steps. - [WhatsApp commerce](/products/whatsapp/commerce): Connect product discovery, checkout and order support. - [WhatsApp conversations](/products/whatsapp/two-way): Bring customer context, AI and your team into one conversation. - [WhatsApp analytics](/products/whatsapp/analytics): Follow delivery, customer response and business results. - [WhatsApp resource library](/products/whatsapp/resources): Explore implementation guides, explained answers and comparisons. - [Connect the wider automation](/automate/workflows): Bring submitted answers into the business process and its next action. - [WhatsApp platform](/products/whatsapp): Explore the connected product and choose the next capability. ## Design the form around a real customer task. Bring the choices, business rules and system that confirms the result. Plan a native Flow that customers can finish in the conversation.