--- title: "Inbound email. Keep talking." canonical: "https://bird.com/email-api/features/inbound" --- # Inbound email. Keep talking. Give customer replies a place in your application. Receive email on your domain or a forwarding address, retrieve its body and attachments, and let your app or agent take the next step. [Read customer stories](/customers) [Explore Enterprise](/enterprise) - [Airwallex](/customers/airwallex) - [Glovo](/customers/glovo) - [Zillow](/customers/zillow) - Uber - [Binance](/customers/binance) - Adobe - Meta - PayPal - Pinterest - Square - [Al Jazeera](/customers/aljazeera) - [Aramex](/customers/aramex) - [Bazaar Technologies](/customers/bazaar) - [ComparaOnline](/customers/compara) - [Emma](/customers/emma) ## A reply arrives. Your agent has context. Ask Bird MCP to find the customer’s reply and read the message. Your agent can work with the actual email and its attachments, alongside the application context you provide. [Connect Bird MCP](/docs/ai/mcp-server) [Explore the Email API](/email-api) [Receiving email](/docs/guides/email/receiving-email) ## Read the message. Keep the details. Inspect the rendered email, plain text, headers and original message in Bird. Authentication results and reply references help your team understand what arrived before taking the next action. Access the original message when you need the complete MIME source. ## Terima balasan. Bangun langkah selanjutnya. Terima email di domain Anda atau alamat penerusan. Gunakan referensi pesan dari webhook untuk mengambil isi dan lampiran. [Terima email](/docs/guides/email/receiving-email)[Event email](/docs/guides/email/events)[Ambil lampiran](/docs/api/reference/list-inbound-message-attachments)[Kotak masuk untuk agen](/mailbox-api) ## A reply belongs to a conversation. Use the sender, subject and reply references to connect incoming mail to an order, support case or account in your application. Fetch the body and attachments when your team or agent needs to act on the customer’s request. [Receiving and forwarding](/docs/guides/email/receiving-email) [Email webhooks](/docs/guides/email/events) [Dedicated inboxes for agents](/mailbox-api) ## Inbound email, explained. ### Do I need a domain to receive email? No. A generated forwarding address lets you forward an existing inbox without DNS changes. Receiving directly on your own subdomain requires its MX records. ### Does the webhook include the whole message? The email.received webhook contains message metadata and its inbound message ID. Fetch the body, attachments or original MIME through the inbound-message API when you need them. ### How long are received messages retained? Received messages are retained for 30 days. If your application needs a longer history, retrieve and store the required data under your own retention policy. ## Skalakan tanpa kehilangan kendali. Atur tim dalam workspace, kendalikan akses API, dan lacak perubahan melalui log audit. [PowerMTA](/email-api/features/power-mta)[Momentum](/email-api/features/momentum)[Workspace](/docs/guides/workspaces)[Peran tim](/docs/guides/users-teams-roles)[Autentikasi API](/docs/guides/authentication)[Log audit](/docs/knowledge-base/account-security/audit-log)[Jelajahi Enterprise](/email-api/enterprise) ## Lebih jauh lagi. Dengan Email. Semua yang Anda butuhkan dari pengiriman pertama hingga pengiriman dalam skala besar. - [Email transaksional](/email-api/features/transactional-email) — Kirim tanda terima, konfirmasi, dan notifikasi. - [Email marketing](/email-api/features/email-marketing) — Buat siaran, newsletter, dan promosi. - [Email API](/email-api) — Integrasikan email ke aplikasi atau agen Anda. - [Automasi email](/email-api/features/email-automation) — Hubungkan peristiwa pelanggan ke pesan yang relevan. - [Template email](/email-api/features/templates) — Buat email yang dapat digunakan ulang dan dipersonalisasi. - [Kontak & audiens](/email-api/features/audiences) — Kelola kontak dan pertahankan audiens. - [Relay SMTP](/email-api/features/smtp) — Hubungkan infrastruktur email Anda yang sudah ada. - [Email masuk](/email-api/features/inbound) — Terima balasan dan lampiran. - [Keterkiriman email](/email-api/features/deliverability) — Autentikasi pengirim dan kelola reputasi. - [Analitik email](/email-api/features/analytics) — Lacak pengiriman, interaksi, dan kegagalan. - [Inbox Insights](/email-api/features/inbox-insights) — Ukur penempatan inbox dan jalankan seed test. - [Competitive Insights](/email-api/features/competitive-insights) — Jelajahi kampanye kompetitor dan pola pengiriman. [Panduan cepat email](/email-api/getting-started)[Harga email](/pricing/email)[Bandingkan penyedia](/email-api/compare)[FAQ Email](/email-api/faqs)[Pustaka sumber daya email](/email-api/resources) ## Mulai dengan satu. Kembangkan ke semua kanal. Bawa percakapan pelanggan berikutnya ke workspace yang sama. - [Email](/email-api) — Kirim, terima, dan lacak email. - [SMS](/sms-api) — Kirim pembaruan. Jaga balasan tetap terhubung. - [WhatsApp](/whatsapp-api) — Pesan kaya dan percakapan. - [Apple Messages](/apple-messages-api) — Bantu pelanggan di Messages. - [Voice](/voice-api) — Hubungkan panggilan dan arahkan percakapan. - [Verify](/verify-api) — Konfirmasi akses dengan kode. - [Lookup](/lookup-api) — Periksa detail kontak sebelum mengirim. - [Mailbox](/mailbox-api) — Berikan aplikasi Anda sebuah inbox. - [eSIM](/esim-api) — Bangun konektivitas seluler ke dalam produk Anda. - [Realtime](/realtime-api) — Jaga aplikasi Anda tetap sinkron. ## Ide Anda berikutnya. Siap terhubung. [Mulai](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Femail%2Finbound)[Hubungi tim penjualan](/demo?product=inbound)