# Webhook status pesan WhatsApp

Setiap perubahan [status](/docs/guides/whatsapp/events/message-status) pesan keluar dapat dikirim ke endpoint Anda saat terjadi. Setiap payload menggunakan [envelope event WhatsApp](/docs/guides/whatsapp/webhooks#the-event-envelope) dan membawa [field yang dibawa setiap event pesan](/docs/guides/whatsapp/webhooks#fields-every-message-event-carries).

## Event pengiriman

`whatsapp.accepted`, `whatsapp.sent`, `whatsapp.delivered`, dan `whatsapp.read` hanya membawa field yang dibawa setiap event pesan. [Event siklus hidup](/docs/guides/whatsapp/events/message-status#lifecycle-events) menjelaskan arti masing-masing dan kapan `whatsapp.delivered` dilewati.

```json
{
  "data": {
    "direction": "outbound",
    "from": { "phone_number": "+13124495569" },
    "metadata": { "session_id": "sess_4821" },
    "tags": [{ "name": "flow", "value": "login-otp" }],
    "to": { "phone_number": "+14155550100" },
    "whatsapp_id": "wam_01ky7qbvswf3fvyaw3az90391c",
    "workspace_id": "ws_01ky7m235keycbnwyajabe1a6b"
  },
  "timestamp": "2026-07-23T14:51:39.913Z",
  "type": "whatsapp.delivered"
}
```

`whatsapp.failed` dan `whatsapp.rejected` juga membawa objek `error` dengan Bird `code` yang stabil, `description` yang mudah dibaca, `meta_error_code` opsional, dan `occurred_at`. Lihat [event kegagalan](/docs/guides/whatsapp/events/message-status#failure-events) untuk mengetahui perbedaan keduanya. Pada WhatsApp kegagalan yang dilaporkan, `description` adalah penjelasan langsung dari WhatsApp. Pesan layanan yang jendela layanan pelanggannya ditutup antara penerimaan dan pengiriman gagal seperti ini:

```json
{
  "data": {
    "direction": "outbound",
    "error": {
      "code": "service_window_expired",
      "description": "Message failed to send because more than 24 hours have passed since the customer last replied to this number.",
      "meta_error_code": "131047",
      "occurred_at": "2026-07-23T14:51:40.201Z"
    },
    "from": { "phone_number": "+13124495569" },
    "metadata": null,
    "tags": null,
    "to": { "phone_number": "+14155550100" },
    "whatsapp_id": "wam_01ky7qbvswf3fvyaw3az90391c",
    "workspace_id": "ws_01ky7m235keycbnwyajabe1a6b"
  },
  "timestamp": "2026-07-23T14:51:40.201Z",
  "type": "whatsapp.failed"
}
```

[Menandai pesan masuk sebagai sudah dibaca](/docs/guides/whatsapp/mark-message-as-read) mencatat `whatsapp.read` dalam timeline pesan, tetapi tidak memicu webhook.

## Langkah selanjutnya

- [Webhook pesan masuk](/docs/guides/whatsapp/webhooks/messages): payload `whatsapp.received` untuk pesan yang dikirim kontak kepada Anda
- [Webhook reaksi](/docs/guides/whatsapp/webhooks/reactions): reaksi kontak tiba secara terpisah
- [Event status pesan](/docs/guides/whatsapp/events/message-status): baca kembali timeline pesan melalui API

## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)
- [WhatsApp](/whatsapp-api) (product)

[Get an implementation brief](/learn/workspace?topic=whatsapp)