Managing tickets and conversations. What can I automate in Support?

Use automation to handle the busywork so your team can focus on helping customers.

• Autorespond when customers reach out outside of business hours
• Automatically follow up on idle conversations or close them after a set time
• Assign conversations based on agent workload or round-robin rules
• Unassign conversations when agents go offline

By setting up these automations, you’ll ensure a consistent, timely experience for every customer—without needing to micromanage your queue.