[WhatsApp](/products/whatsapp)

# Give every customer a useful answer.

Build WhatsApp agents that answer product questions, check orders and help customers take the next step. Connect the knowledge and business systems they need, with your team ready for the conversations that need a person.

[Set up a WhatsApp agent](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp%2Fagent)

[Read the agent guide](/docs/guides/whatsapp/ai-agents)

## Set up with your agent

[Read the agent setup guide](/docs/ai/set-up-your-agent)

Copy this prompt into your coding agent:

```text
Bird connects customer communications, data and automation. Help me build with Bird using my coding agent.
1. Read https://bird.com/docs/ai/set-up-your-agent.md and follow its setup workflow for this client. Use an existing connected Bird MCP server or signed-in CLI when available.
2. Read the product guide for the task I want to complete and inspect my existing integration. Identify the workspace, available operations and required setup.
3. Help me complete a first example for the product and destination I choose. Follow the operation through to its actual result, explain any uncertainty, and help me choose the next step.

First task: Prepare a WhatsApp customer agent with a bounded task, approved knowledge, authenticated business actions and a human handoff. Discover the available operations and verify each action result before reporting success.

Use this Bird page as the starting context: https://bird.com/products/whatsapp/ai-agents
Read its Markdown alternative and linked guides. Keep the first example relevant to this page and the customer outcome I choose. Preserve the supplied campaign context when following Bird signup or sales links.
```

## A useful answer starts with the right context.

Bring your product information, service policies and relevant customer details into the conversation. The assistant can explain an option using the same information your team would check.

Connect the knowledge you want the assistant to use, and keep it current as products and policies change.

Use the conversation and the customer details they are authorized to access. Ask for what is missing before making a recommendation.

## Follow the task all the way through.

Connect the assistant to the system that owns the order, appointment or account. Keep the request, the customer's choice and the actual result together, so the conversation ends with a useful next step.

## Your team joins with the story intact.

Some requests need judgment, an exception or a reassuring human answer. Bring your team into the exchange with the customer's goal, the information already checked and the step that needs attention.

Define who handles these conversations and give the customer a clear way to ask for a person. Keep the context available when the next step is a call.

[Explore customer conversations](/products/whatsapp/two-way)

## Start with one customer task.

Choose a question your team answers often. Connect its knowledge, rehearse the action and review the handoff before expanding the assistant's role.

[Plan your WhatsApp agent](/demo?product=whatsapp-ai-agents)

## Questions about WhatsApp AI agents

### Is Meta Business Agent the same as Bird AI?

No. Meta Business Agent is Meta’s runtime connected to an eligible business number. Bird AI assistance is a distinct operating model; evaluate the knowledge, actions and handoff of the chosen setup.

### Is MCP a customer-facing WhatsApp chatbot?

MCP lets an authorized agent or tool work with Bird resources. That developer integration does not by itself create a customer-facing assistant or define its behavior.

### Can an agent change an order or booking?

Connect an authorized action to the system that owns the order or booking. Apply identity checks and customer confirmation where needed, then communicate the recorded result.

### How do we judge whether an AI agent works?

Review task completion, accurate answers, failed actions and the quality of handoff. Include difficult and ambiguous requests in the evaluation.

## Build the complete conversation

- [WhatsApp AI agents guide](/docs/guides/whatsapp/ai-agents): Follow the setup, operating decisions and verification steps.
- [WhatsApp conversations](/products/whatsapp/two-way): Bring customer context, AI and your team into one conversation.
- [WhatsApp calling](/products/whatsapp/calling): Continue the conversation with a helpful voice call.
- [WhatsApp analytics](/products/whatsapp/analytics): Follow delivery, customer response and business results.
- [WhatsApp resource library](/products/whatsapp/resources): Explore implementation guides, explained answers and comparisons.
- [Explore Voice](/products/voice): Review calling options for your customer experience.
- [WhatsApp platform](/products/whatsapp): Explore the connected product and choose the next capability.

## Give your assistant a customer task to finish.

Connect trusted knowledge and the actions the task needs. Test the ordinary request, the exception and the handoff to your team.

[Talk to a WhatsApp specialist](/demo?product=whatsapp-ai-agents)