---
title: "A clear question. A faster answer."
canonical: "https://bird.com/help/support"
---

# A clear question. A faster answer.

Bring the request, the result, and the context. We’ll help you find the next step.

## Bring the useful details.

A short, reproducible report helps the support team investigate.

-

### Identify the workspace

Include the workspace ID, affected product, and environment.

-

### Share the request and response

Include the request or message ID, timestamp with timezone, and the observed status. Remove credentials and unrelated customer data.

-

### Explain the expected result

Tell us what should have happened, what happened instead, and whether you can reproduce it.

[Email support](mailto:support@bird.com)

## Before you open a ticket.

These checks can help you narrow down the issue.

### Current incidents

Read the service status page for active notices.

[Check status](https://status.bird.com/)

### Integration checks

Find the next useful diagnostic step.

[Troubleshoot](/help/knowledge-base)

### Account-specific support

Use the support options available in your Bird workspace.

[Open Bird](/dashboard)

## Keep building. Everything connects.

Take the next step with the tools and guides for your project.

- [Documentation](/docs) — Follow a guide or inspect the API.