Aramex achieves 2.7x productivity with 500K WhatsApp messages monthly

Enterprise logistics communication at scale.

The Challenge

The Solution

WhatsApp automation

Automated tracking updates, delivery confirmations, and rescheduling via WhatsApp.

AI-powered routing

Inquiries automatically categorized and routed to the right team.

Multilingual support

Arabic and English support across all automated flows.

The Results

2.7x agent productivity

Each agent handles nearly three times the volume with AI assistance.

500K messages/month

Scaled WhatsApp communication to enterprise volume.

Bird's WhatsApp automation lets our team focus on complex customer issues while routine inquiries handle themselves.

Aramex