# WhatsApp AI agents

## Know what to answer.  Know when to hand over.

A scoped assistant can explain an order status and transfer a request outside its authority.

9:41 ▮▮▮
‹ h Harbor Business account
Today · 9:41 Hi Maya. I can check order 1042 or connect you with our team.
Has it shipped?
Order 1042 is packed and awaiting dispatch. It has not been dispatched yet.

+ Message

Assistant task context
Check the orderChange my address

Read action completed

### Answer from the order record

Allowed action
Read order status

Order
1042

Recorded status
Packed, awaiting dispatch

The assistant uses an authorized record instead of inferring shipment from the wording of an earlier message.

[Explore WhatsApp AI agents](/docs/guides/whatsapp/ai-agents)
Interactive illustration with fictional records. No account operation is performed.

[Explore WhatsApp ai agents →](/docs/guides/whatsapp/ai-agents)

[Conversations Keep customer replies connected to their task. →](/whatsapp-api/features/two-way)

[Native Flows Help customers make a choice inside WhatsApp. →](/whatsapp-api/features/flows)

[Calling Move an eligible WhatsApp conversation into a call. →](/whatsapp-api/features/calling)

[Explore WhatsApp →](/whatsapp-api)

## Scale without  losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

Harbor Organization
Workspaces Production Sandbox

### Delivery agent

API key · Customer operations team
Active
Permissions Access
Email Read & write
SMS Read & write
WhatsApp Read Read & write
AL Alex Lee Admin  Permissions updated

### Audit log

Production
 API key updated Alex Lee · 09:42:18 UTC

Workspace
Production

Resource
Delivery agent

WhatsApp
Read Read & write

Succeeded

 [Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)