[WhatsApp](/products/whatsapp) # Turn product questions into purchases. Help customers discover a product, choose the right option and continue to checkout. Keep the conversation connected to stock, orders and the people who can help. [Plan WhatsApp commerce](/demo?product=whatsapp-commerce) [Read the commerce guide](/docs/guides/whatsapp/commerce) ## Set up with your agent [Read the agent setup guide](/docs/ai/set-up-your-agent) Copy this prompt into your coding agent: ```text Bird connects customer communications, data and automation. Help me build with Bird using my coding agent. 1. Read https://bird.com/docs/ai/set-up-your-agent.md and follow its setup workflow for this client. Use an existing connected Bird MCP server or signed-in CLI when available. 2. Read the product guide for the task I want to complete and inspect my existing integration. Identify the workspace, available operations and required setup. 3. Help me complete a first example for the product and destination I choose. Follow the operation through to its actual result, explain any uncertainty, and help me choose the next step. First task: Prepare a WhatsApp product-to-order journey. Identify the catalog, live inventory, checkout and order system, then keep the example in preview without making a purchase. Use this Bird page as the starting context: https://bird.com/products/whatsapp/commerce Read its Markdown alternative and linked guides. Keep the first example relevant to this page and the customer outcome I choose. Preserve the supplied campaign context when following Bird signup or sales links. ``` A product with the useful details Stoneware vase Warm ivory · selected option Check availability Read the selected item from the commerce system. Open the right checkout Keep the item and conversation context together. Confirm the order Use the recorded payment and order result. Example product journey. Checkout options depend on your market and provider. ## Show the product that answers the question. Use a useful image, concise description and relevant product choice. Bring the details customers need into the conversation without making them browse an entire catalog. ## Match the recommendation Use the customer’s stated needs and permitted context. Keep availability, variants and delivery information aligned with the commerce system. ## Let customers compare and ask Give the customer a clear way to inspect an option or ask for help before committing to a purchase. **The right product, with the right details Example** Ivory stoneware vase in a home setting Mora Studio Stoneware vase Warm ivory A quiet statement for your table or shelf. Availability From your store Next step Choose delivery or collection ## Keep the promise from message to purchase. Connect product choices to the appropriate cart, checkout or supported payment experience. Carry the relevant item and journey identity across the transition. ## Respect market availability Payment experiences depend on the market, provider and business setup. Offer a suitable hosted checkout when the required native option does not apply. ## Confirm payment from its owner Use the payment or order system’s result. A tapped button or submitted form does not establish a successful payment. ## Keep helping when the purchase is complete. Send eligible order and delivery updates, answer a product question and handle a return through the same recognizable business identity. ## Use the right message category Separate promotional recommendations from useful transaction updates. Keep permission, template category and timing aligned with the actual message. ## Join the result to the journey Connect the confirmed order to the originating campaign or conversation. Keep refunds and cancellations visible when evaluating value. ## WhatsApp commerce questions ### Can every customer pay inside WhatsApp? Payment options vary by market, provider and business eligibility. Design the appropriate supported experience and keep a useful hosted-checkout path where needed. ### Does a product click count as a purchase? No. A click indicates interest. Record the order or successful payment in the system responsible for the transaction. ### Can AI help customers choose a product? Use approved product knowledge and current availability. Keep recommendations relevant and allow a person to take over when the customer needs specialist advice. ### What owns refunds and order changes? Your commerce and payment systems remain responsible for those actions. The conversation should reflect their confirmed result. ## Connect the complete journey - [WhatsApp commerce guide](/docs/guides/whatsapp/commerce): Follow the setup, operating decisions and verification steps. - [WhatsApp marketing](/products/whatsapp/marketing): Create relevant campaigns and help customers respond. - [WhatsApp Flows](/products/whatsapp/flows): Let customers book, choose and share details inside WhatsApp. - [WhatsApp conversations](/products/whatsapp/two-way): Bring customer context, AI and your team into one conversation. - [WhatsApp resource library](/products/whatsapp/resources): Explore implementation guides, explained answers and comparisons. - [WhatsApp platform](/products/whatsapp): Explore the connected product and choose the next capability. ## Connect the product choice to the confirmed order. Bring your catalog, checkout and service workflow. Plan the WhatsApp experience around what your store can fulfill.