# Find the order. Resolve the next step.

Bring purchase, profile and device observations together. Recover the existing operation before considering another purchase.

## Gardez le contexte. Gardez-les connectés.

Réunissez la commande, le profil et le rapport d'utilisation. Aidez le client à choisir la bonne prochaine étape.

[Utilisation et recharges compatibles](/docs/guides/esim/usage-and-top-ups)
[Explorer les opérations de service](/docs/guides/esim/operations)
Fiches produit à titre d'illustration. Ces contrôles modifient uniquement l'exemple ; aucune demande ni aucun achat n'est effectué.

## Keep the order in view. Trace each stage.

Find the correct next step for a connectivity purchase.

### Identify the affected service.

Connect the authorized customer, order, payment and profile. Each record owns a different part of the outcome; avoid collapsing them into one generic connected status.

### Choose the relevant recovery path.

A payment issue, pending fulfillment and installed profile with no data require different investigation. Read current evidence and timestamps before proposing an action.

### Confirm before claiming completion.

Apply only an authorized operation supported by the service. Follow its recorded financial and network results, then give the customer the next useful step or a contextual handoff.

[Explore eSIM order management →](/docs/guides/esim/operations)

## Keep building with eSIM.

Resolve setup, read the latest observation or review another compatible package.

[Installation Guide the customer from provisioned order to an installed profile. →](/esim-api/features/installation)

[Usage See reported usage and the allowance left on a package. →](/docs/guides/esim/usage-and-top-ups)

[Top-ups Add an eligible package to an existing eSIM. →](/esim-api/features/usage-and-top-ups)

[Explore eSIM →](/esim-api)

## Évoluez sans perdre le contrôle.

Organisez vos équipes en espaces de travail, contrôlez l'accès à l'API et tracez les modifications via les journaux d'audit.

[Espaces de travail](/docs/guides/workspaces)[Rôles d’équipe](/docs/guides/users-teams-roles)[Authentification API](/docs/guides/authentication)
[Découvrez Enterprise](/enterprise)

## Start with eSIM. Build across channels with Bird.

[Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fesim) · [Contact Sales](/demo?product=esim)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [eSIM connectivity guide](/docs/guides/esim/overview) (docs)
- [What is an eSIM?](/explained/esim/what-is-an-esim) (answer)

[Get an implementation brief](/learn/workspace?topic=esim)