## Video guide

Learn how to organize your inbox with custom views. In this guide you'll learn:

- How to create private views for personal use
- Customizing columns and filters
- Setting up shared views for team collaboration

## Step-by-step guide

Views help customer support teams manage tickets more efficiently. With custom views, you can organize conversations based on teams, status, assignees, and more—making your day-to-day support operations smoother and faster.

## Step 1: Open the Support app

1.  Launch the Bird app and click on the Support tab from the main navigation.

## Step 2: Navigate to Views

1.  Head over to the Views section within Support.
2.  You’ll see two types of views:
    - Private views – visible only to you, great for personalized workflows.
    - Shared views – visible to everyone, ideal for improving team collaboration.

## Step 3: Create a new view

1.  Click the Create view button in the top right corner.
2.  Give your view a unique name so you can easily find it later.

## Step 4: Choose your visibility

1.  Select Private if the view is only for you.
2.  Switch to Shared if you want your team to use it as well.

## Step 5: Customize your columns

1.  Choose which columns to display in your view.
    - Common options include Team, Assignee, and Status.

2.  You can also select other useful fields to tailor the view to your workflow.

## Step 6: Apply filters

1.  Use filters to define which tickets will appear in the view:
    - Date range – filter tickets by a specific time frame.
    - Status – show only Open, Closed, or Snoozed tickets.
    - Assignee – focus the view on tickets assigned to certain agents.
    - Use Advanced search for more precise filtering.

## Step 7: Save your view

1.  Once your filters and columns are set, click **Create** to save your custom view.

## Step 8: Access your private views

1.  Navigate back to the **Private views** tab to access and use your newly created view.

Your custom view is now ready to streamline your ticket management.