An appointment request can begin with a form and finish with a confirmed booking. Collecting the customer’s preferred time and reserving the appointment are separate steps.

## Flows collect choices and service details inside the chat

A focused set of questions or choices can help someone request an appointment, choose a product or supply useful service details. Keep the experience short. Check the submitted choices before starting the next action.

## Journeys connect form results to business actions

The wider process connects the result to business actions, timing, other channels and team handoff. Use the booking or order system to confirm the actual outcome.

## A Flow can supply the input for a journey

A form can collect the input for the next action in a journey. Keep the form submission, attempted action and confirmed result distinct.

## Native WhatsApp forms and automation journeys

- [Native WhatsApp Flows](/products/whatsapp/flows).
- [Native WhatsApp Flows setup](/docs/guides/whatsapp/native-flows).

## Related resources

- [WhatsApp](/products/whatsapp) (product)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)