The first message can be typed for the person in advance. The link needs no integration and goes wherever a link goes, including a page, an email, a bio or a printed advert. ## What does a click-to-chat link do? It opens a chat with your number. It sends nothing. [WhatsApp](https://faq.whatsapp.com/5913398998672934) states the behaviour: > By clicking the link, a chat with the person automatically opens. Click to chat works on both your phone and WhatsApp Web. The person lands in a chat thread with your number. Any prefilled text sits in the input field. They still press send, so an inbound message arrives only when they choose to send one. ## How do I build one? Put your number in the path, digits only, and any prefilled message in a `text` parameter. [WhatsApp](https://faq.whatsapp.com/5913398998672934) gives the number form: > Use `https://wa.me/` where the `` is a full phone number in international format. Omit any zeroes, brackets, or dashes when adding the phone number in international format. Its own examples are "Use: `https://wa.me/1XXXXXXXXXX`" against "Don't use: `https://wa.me/+001-(XXX)XXXXXXX`". Between them they rule out the plus sign, the punctuation and the trunk zero. The prefilled message goes in a parameter: > Use `https://wa.me/whatsappphonenumber?text=urlencodedtext` where `whatsappphonenumber` is a full phone number in international format and `urlencodedtext` is the URL-encoded pre-filled message. Encode the text yourself. WhatsApp's own example encodes every space. Meta accepts a raw space and then encodes it a second time, storing `a b` as `a%2520b`, which resolves to a different address. Bird refuses an unencoded space on a template button before the template reaches Meta. A third form carries no number: > To create a link with just a pre-filled message, use `https://wa.me/?text=urlencodedtext` That one behaves differently: "After clicking on the link, you'll be shown a list of contacts you can send your message to." It shares your message onward rather than reaching your business, so it is the wrong form to print. ## What is a short link, and why would I use one instead? A short link is `https://wa.me/message/`, where the code stands in for your number. [Meta](https://developers.facebook.com/documentation/business-messaging/whatsapp/qr-codes/) generates it for a business phone number and holds the prefilled message on its own side rather than in the URL. Three things follow: - **The number is not in the link.** A link on a billboard publishes no dialable number. - **The message stays editable.** "The new short links enable prefilled messages associated with a link to be edited or deleted at any time." A hand-built `?text=` link is fixed once published. - **It has an API.** "You can view, create, edit and delete QR codes and short links in the WhatsApp Business Management API or in the Business Manager UI." Two limits apply, from the same page: "Prefilled messages can contain up to 140 characters of text", and "A single WABA phone number cannot be associated with more than 2,000 QR codes and short links." The second binds when you mint a link per campaign. ## Can I put a click-to-chat link in a message? A template's URL button cannot hold one. Meta rejects the template. Meta refuses a URL button that links back into WhatsApp, under error subcode 2388081. The rule covers `api.whatsapp.com` and `chat.whatsapp.com` alongside `wa.me`, so changing the host does not pass it. Bird checks the host before submission and refuses the button with: > WhatsApp refuses a button linking back into WhatsApp; give an address outside the conversation. For a reply from inside a conversation, use [interactive messages](/explained/whatsapp/what-are-whatsapp-interactive-messages). [What is a WhatsApp message template](/explained/whatsapp/what-is-a-whatsapp-message-template) covers the button types a template may carry. ## What happens on my side when someone taps one? An inbound message arrives, and it opens the 24-hour customer service window. Inside that window you reply with ordinary messages rather than approved templates. A click-to-chat link therefore turns a page visitor into a customer-initiated conversation. [What is the 24-hour customer service window](/explained/whatsapp/what-is-the-24-hour-customer-service-window) covers when it opens and closes, and what Bird does at the boundary. Two things a tap does not do. It is not consent to send marketing later, which is a separate permission with its own record. It is not proof the number can receive WhatsApp: [how do I check whether WhatsApp will accept a phone number](/explained/whatsapp/how-do-i-check-whether-whatsapp-will-accept-a-phone-number) is that check.