# Let customers choose. Inside WhatsApp.

Collect the details of one useful task in a native Flow. Check the submitted choice in your application before confirming the result.

## From a little interest. To a time in the diary.

Let customers choose inside WhatsApp. Connect the submitted time to your booking application, then confirm the visit.

Illustrative Flow and booking application. No appointment is made. Choose 14:00 to inspect a slot that becomes unavailable; the application returns alternatives without claiming a booking.
Try 14:00 to see how an unavailable time is handled. [Explore native Flows](/docs/guides/whatsapp/native-flows)

## Make the choice easy. Make the result real.

Help customers make a choice inside WhatsApp.

### Ask for the missing information.

Keep the form focused on one task. Use current availability and omit details already available through authorized customer context. A short form is easier to finish and recover.

### Validate again on submission.

A time shown as available can be taken before the customer submits it. Recheck the selection in the booking system and preserve the task reference when handling a repeated submission.

### Return a useful alternative.

A submitted Flow is not yet a reservation. Confirm only after the business system succeeds; offer another choice or a conversation when the action cannot complete.

[Explore WhatsApp native flows →](/docs/guides/whatsapp/native-flows)

## Keep building with WhatsApp.

Continue the conversation, connect a purchase, and measure the completed task separately from message reads.

[Conversations Keep customer replies connected to their task. →](/whatsapp-api/features/two-way)

[Commerce Help customers choose a product and continue the purchase. →](/whatsapp-api/features/commerce)

[Analytics Understand outbound delivery and incoming conversation activity. →](/whatsapp-api/features/analytics)

[Explore WhatsApp →](/whatsapp-api)

## Escala sin perder el control.

Organiza equipos en espacios de trabajo, controla el acceso a la API y rastrea cambios en los registros de auditoría.

[Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)