# A useful answer. A controlled next action.

Prepare a WhatsApp assistant around trusted knowledge, authorized tools and a clear path to a person. Judge it by the task it completes.

## Know what to answer. Know when to hand over.

A scoped assistant can explain an order status and transfer a request outside its authority.

[Explore WhatsApp AI agents](/docs/guides/whatsapp/ai-agents)
Interactive illustration with fictional records. No account operation is performed.

## Define the task. Bound the authority.

Answer customer questions, take permitted actions, and hand over when needed.

### Choose the operating model.

Decide which supported runtime owns the customer-facing assistant. Developer MCP access operates Bird resources; connecting MCP alone does not create an assistant for your customers.

### Prepare sources and permitted actions.

Give knowledge an owner and freshness policy. Establish customer identity before retrieving private details, and limit tools to the actions required for the task.

### Evaluate the difficult cases.

Test missing knowledge, ambiguous requests, failed actions and human transfer. Carry verified context into the handoff and prevent automated and human responders from competing.

[Explore WhatsApp ai agents →](/docs/guides/whatsapp/ai-agents)

## Keep building with WhatsApp.

Keep conversation state, collect structured input, or prepare an eligible call when the task needs one.

[Conversations Keep customer replies connected to their task. →](/whatsapp-api/features/two-way)

[Native Flows Help customers make a choice inside WhatsApp. →](/whatsapp-api/features/flows)

[Calling Move an eligible WhatsApp conversation into a call. →](/whatsapp-api/features/calling)

[Explore WhatsApp →](/whatsapp-api)

## Escala sin perder el control.

Organiza equipos en espacios de trabajo, controla el acceso a la API y rastrea cambios en los registros de auditoría.

[Workspaces](/docs/guides/workspaces)[Team roles](/docs/guides/users-teams-roles)[API authentication](/docs/guides/authentication)
[Explore Enterprise](/enterprise)

## Start with WhatsApp. Build across channels with Bird.

[Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) · [Contact Sales](/demo?product=whatsapp)

[Email](/email-api) · [SMS](/sms-api) · [WhatsApp](/whatsapp-api) · [Apple Messages](/apple-messages-api) · [Voice](/voice-api)



## Related resources

- [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video)
- [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs)
- [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer)
- [WhatsApp message builder](/tools/whatsapp-message-builder) (tool)

[Get an implementation brief](/learn/workspace?topic=whatsapp)