[WhatsApp](/whatsapp-api) # Bird vs Infobip for WhatsApp. Bring audiences, WhatsApp campaigns and service workflows into Bird. Connect the message that starts the conversation to the team, action and outcome that completes it. [Get Started](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp%2Fonboarding) [Contact Sales](/demo?product=whatsapp-migrate-infobip) ## Set up with your agent [Read the agent setup guide](/docs/ai/set-up-your-agent) Copy this prompt into your coding agent: ```text Bird connects customer communications, data and automation. Help me build with Bird using my coding agent. 1. Read https://bird.com/docs/ai/set-up-your-agent.md and follow its setup workflow for this client. Use an existing connected Bird MCP server or signed-in CLI when available. 2. Read the product guide for the task I want to complete and inspect my existing integration. Identify the workspace, available operations and required setup. 3. Help me complete a first example for the product and destination I choose. Follow the operation through to its actual result, explain any uncertainty, and help me choose the next step. First task: Inventory my current WhatsApp provider, senders, templates, callbacks, automation and reporting. Read the provider-specific migration guide, discover available Bird MCP or CLI operations and prepare a controlled migration test. Keep the current provider running until I approve the cutover. Use this Bird page as the starting context: https://bird.com/whatsapp-api/compare/bird-vs-infobip Read its Markdown alternative and linked guides. Keep the first example relevant to this page and the customer outcome I choose. Preserve the supplied campaign context when following Bird signup or sales links. ``` [Read customer stories](/customers) [Explore Enterprise](/enterprise) - [Airwallex](/customers/airwallex) - [Glovo](/customers/glovo) - [Zillow](/customers/zillow) - Uber - [Binance](/customers/binance) - Adobe - Meta - PayPal - Pinterest - Square - [Al Jazeera](/customers/aljazeera) - [Aramex](/customers/aramex) - [Bazaar Technologies](/customers/bazaar) - [ComparaOnline](/customers/compara) - [Emma](/customers/emma) ## How each platform fits the work | Capability | Bird | Infobip | | --- | --- | --- | | Campaign and service journey | Connect campaign intent, customer context and service outcomes. | Evaluate the WhatsApp experience across Moments and Conversations. | | Native interactions | Use focused forms, product choices and connected business actions. | Review supported WhatsApp Flows, commerce and payment experiences. | | Voice integration | Plan a supported calling route with customer context and clear handoff. | Route supported calls through Conversations, SIP, WebRTC or Calls API. | ## Where does Infobip fit? Infobip is a candidate for teams using its messaging platform, Moments journeys or Conversations service operation. Its WhatsApp offering includes native experiences and calling across supported contact-center and application routes. ## Review the documented capabilities - [Infobip WhatsApp platform](https://www.infobip.com/whatsapp-business): Primary product documentation reviewed for this comparison. - [Infobip calling scenarios](https://www.infobip.com/docs/whatsapp/whatsapp-business-calling/supported-calling-scenarios): Primary product documentation reviewed for this comparison. ## Why choose Bird for WhatsApp? Choose Bird when your WhatsApp experience belongs with the customer data, campaigns, AI assistance and service workflows your team operates in Bird. Evaluate the whole exchange, from the first eligible message to the recorded result. ## A useful campaign Review the audience, approved content, destination and team handling replies. ## A connected service task Use current business information, permitted actions and a clear human handoff. ## A measurable result Join the conversation to the order, booking or case outcome and reconcile its cost. ## Evaluate the journey across the products you use. An Infobip setup may combine WhatsApp messaging, Moments journeys, Conversations and calling. Choose a customer task that crosses those boundaries so the comparison includes the work your operators do. ## Campaign entry Record the audience rule, trigger and exit condition for the journey. Test whether the same customer enters and leaves the Bird journey at the intended moments. ## Conversation ownership Document queue assignment, working hours and escalation. Have your team resolve an unexpected reply as part of the evaluation. ## Calling destination Identify Conversations, SIP, WebRTC or a Calls API application in the current route. Confirm the permitted destination and recipient permission for each call direction. ## Shared customer state Identify where consent, lead status and order IDs are maintained. Preserve their meaning when message and business events arrive at different times. Compare the time and steps needed to take one customer from a campaign response to a resolved service request, including the handoff between teams. [Read the Infobip migration guide](/docs/guides/whatsapp/migrate-from-infobip) ## Move the workflow along with the number. Inventory senders, templates, Moments journeys, Conversations assignment and Calls API or SIP/WebRTC routing. Identify which customer state lives in each product and who owns its migration. ## Prepare the assets Confirm account ownership, sender access and the supported migration path. Keep consent, suppression and customer identities intact. ## Rehearse the cutover Test sends, replies, callbacks and business actions in a controlled evaluation. Agree the monitoring and recovery owner. ## Protect the customer experience Plan active conversations and queued work. A migrated sender does not automatically migrate every application workflow. ## Questions about choosing and switching ### Can we move an existing WhatsApp number to Bird? Review the number, business-account ownership and current provider setup with a specialist. Use the supported migration or eligible coexistence path and test the complete exchange before moving wider traffic. ### Which provider is cheaper? Compare the actual destination and category mix, volume, platform charges, Meta fees, support and integrations. A headline rate does not establish the total cost of your deployment. ### Will templates and automations move automatically? Inventory each asset and confirm the supported transfer or recreation path. Preserve customer preferences and application identifiers; do not assume moving the sender recreates the service workflow. ## Plan the next step - [Move from Infobip to Bird](/docs/guides/whatsapp/migrate-from-infobip): Prepare the assets, integration, cutover and verification. - [WhatsApp guides and answers](/whatsapp-api/resources): Find the detail behind the evaluation. - [WhatsApp pricing](/whatsapp-api/pricing): Review the published country and category rates. - [Compare WhatsApp platforms](/whatsapp-api/compare): Review the broader provider shortlist. ## Plan your move from Infobip. Bring your sender setup, customer workflows and evaluation results. Work through the transition with a WhatsApp specialist. [Read the migration guide](/docs/guides/whatsapp/migrate-from-infobip) ## Related resources - [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video) - [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs) - [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer) - [WhatsApp message builder](/tools/whatsapp-message-builder) (tool) [Get an implementation brief](/learn/workspace?topic=whatsapp)