Reach

Grow

Manage

Automate

Reach

Grow

Manage

Automate

M

C

Frequently asked questions

How does ticket routing work?

M

C

Frequently asked questions

How does ticket routing work?

M

C

Frequently asked questions

How does ticket routing work?

Action Rules automatically direct conversations to the right team members based on your custom rules. Set up routing by skills, languages, time zones, customer segments, or message types, while making sure work is shared fairly among your team.

Interface for setting up "Action Rules" with Bird, displaying options like "Email Support" and "Social Media Engagement" with categories and actions related to routing and closing support tickets.
Interface for setting up "Action Rules" with Bird, displaying options like "Email Support" and "Social Media Engagement" with categories and actions related to routing and closing support tickets.
Interface for setting up "Action Rules" with Bird, displaying options like "Email Support" and "Social Media Engagement" with categories and actions related to routing and closing support tickets.
Pinterest logo
Uber logo
Square logo
Adobe logo
Meta logo
PayPal logo

Company

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

Uber logo
Square logo
Adobe logo
Meta logo

Company

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

Uber logo
Adobe logo
Meta logo

Company

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.