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Email API Manual
Find answers to detailed, technical questions
Find answers to detailed, technical questions
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Frequently asked questions.
API & integration issues
We're seeing an error with the engagement tracking services. Can you assist?
We're seeing an error with the engagement tracking services. Can you assist?
We're seeing an error with the engagement tracking services. Can you assist?
Why can I only see data from the last 10 days? How do I store data for longer?
Why can I only see data from the last 10 days? How do I store data for longer?
Why can I only see data from the last 10 days? How do I store data for longer?
Why am I getting permissions-related errors when my API key has correct permissions?
Why am I getting permissions-related errors when my API key has correct permissions?
Why am I getting permissions-related errors when my API key has correct permissions?
Why am I getting errors when trying to make API calls?
Why am I getting errors when trying to make API calls?
Why am I getting errors when trying to make API calls?
Frequently asked questions.
Authentication & DNS
My domain is verified but I'm still seeing issues in the email headers - why?
My domain is verified but I'm still seeing issues in the email headers - why?
My domain is verified but I'm still seeing issues in the email headers - why?
Why is my SPF failing?
Why is my SPF failing?
Why is my SPF failing?
Is DMARC required?
Is DMARC required?
Is DMARC required?
What's involved in setting up Brand Indicators for Message Identification (BIMI)?
What's involved in setting up Brand Indicators for Message Identification (BIMI)?
What's involved in setting up Brand Indicators for Message Identification (BIMI)?
Why is my domain not verifying?
Why is my domain not verifying?
Why is my domain not verifying?
Frequently asked questions.
Compliance, abuse & spam issues
Our messages are landing in the spam folder. Can you assist in finding a reason why?
Our messages are landing in the spam folder. Can you assist in finding a reason why?
Our messages are landing in the spam folder. Can you assist in finding a reason why?
What are Out of Band Bounces (OBB)?
What are Out of Band Bounces (OBB)?
What are Out of Band Bounces (OBB)?
How can I remove typo addresses from my list?
How can I remove typo addresses from my list?
How can I remove typo addresses from my list?
How do I identify spam traps I am sending to?
How do I identify spam traps I am sending to?
How do I identify spam traps I am sending to?
Frequently asked questions.
Delivery problems
What does a Yellow status in Microsoft SNDS mean and what should I do about it?
What does a Yellow status in Microsoft SNDS mean and what should I do about it?
What does a Yellow status in Microsoft SNDS mean and what should I do about it?
What is an OOB bounce?
What is an OOB bounce?
What is an OOB bounce?
How can I get my emails to land in Gmail's Primary tab instead of Promotions?
How can I get my emails to land in Gmail's Primary tab instead of Promotions?
How can I get my emails to land in Gmail's Primary tab instead of Promotions?
Why isn't my domain receiving emails from Email?
Why isn't my domain receiving emails from Email?
Why isn't my domain receiving emails from Email?
Why are my emails being blocked or delayed by Microsoft/Hotmail?
Why are my emails being blocked or delayed by Microsoft/Hotmail?
Why are my emails being blocked or delayed by Microsoft/Hotmail?
Frequently asked questions.
Event data/Logging issues
How come I don't see event data from a send we did a couple months ago?
How come I don't see event data from a send we did a couple months ago?
How come I don't see event data from a send we did a couple months ago?
I'm not seeing the data I'm looking for in the Email UI. Can you assist?
I'm not seeing the data I'm looking for in the Email UI. Can you assist?
I'm not seeing the data I'm looking for in the Email UI. Can you assist?
Why are my bounce counts different when looking at Metrics vs calculating from events?
Why are my bounce counts different when looking at Metrics vs calculating from events?
Why are my bounce counts different when looking at Metrics vs calculating from events?
Why can I only see data from the last 10 days?
Why can I only see data from the last 10 days?
Why can I only see data from the last 10 days?
Frequently asked questions.
Platform problems
Is Email constantly making updates to the platform?
Is Email constantly making updates to the platform?
Is Email constantly making updates to the platform?
Where can I go to see the status of current incidents?
Where can I go to see the status of current incidents?
Where can I go to see the status of current incidents?
What should I do when webhook batches are failing?
What should I do when webhook batches are failing?
What should I do when webhook batches are failing?
When will I run into rate limiting for API?
When will I run into rate limiting for API?
When will I run into rate limiting for API?
Why did my IP in Automatic IP Warm-up (AWU) not advance to the next stage level?
Why did my IP in Automatic IP Warm-up (AWU) not advance to the next stage level?
Why did my IP in Automatic IP Warm-up (AWU) not advance to the next stage level?
Frequently asked questions.
Reputation management
What are Cloudmark issues and what can I do about them?
What are Cloudmark issues and what can I do about them?
What are Cloudmark issues and what can I do about them?
Why has my spam complaint rate increased and what can I do about it?
Why has my spam complaint rate increased and what can I do about it?
Why has my spam complaint rate increased and what can I do about it?
Gmail is delivering to spam. How can I improve my reputation?
Gmail is delivering to spam. How can I improve my reputation?
Gmail is delivering to spam. How can I improve my reputation?
How do I improve my sending reputation?
How do I improve my sending reputation?
How do I improve my sending reputation?
Why is my Health Score so low?
Why is my Health Score so low?
Why is my Health Score so low?
Frequently asked questions.
Template & content issues
Why is this email being placed in Gmail promotions?
Why is this email being placed in Gmail promotions?
Why is this email being placed in Gmail promotions?
Do emojis in Subject Lines impact deliverability?
Do emojis in Subject Lines impact deliverability?
Do emojis in Subject Lines impact deliverability?
Will links affect inbox placement?
Will links affect inbox placement?
Will links affect inbox placement?
Will spammy words affect inbox placement?
Will spammy words affect inbox placement?
Will spammy words affect inbox placement?
Why is my template not working when it works in other scenarios?
Why is my template not working when it works in other scenarios?
Why is my template not working when it works in other scenarios?
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