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Reach

Grow

Manage

Automate

Log in

Book demo

M

M

C

C

Agents

Flexible agent management tools.

What can agents do?

What can agents do?

Agent profiles

Agent profiles

Agents are the people who have conversations with customers in Customer Support. They can respond to incoming messages, answer questions, resolve issues, and start conversations with customers.

What can agents do?

What can agents do?

What can agents do?

Customer Support agents are able to perform the following tasks:

  • Reading and responding to messages in conversations.

  • Proactively starting conversations by sending messages.

  • Viewing customer contact profiles and conversation histories.

  • Snoozing conversations that aren't currently active.

  • Closing conversations that have been resolved.

  • Manually assigning conversations to other agents or teams.

Customer Support agents are able to perform the following tasks:

  • Reading and responding to messages in conversations.

  • Proactively starting conversations by sending messages.

  • Viewing customer contact profiles and conversation histories.

  • Snoozing conversations that aren't currently active.

  • Closing conversations that have been resolved.

  • Manually assigning conversations to other agents or teams.

Customer Support agents are able to perform the following tasks:

  • Reading and responding to messages in conversations.

  • Proactively starting conversations by sending messages.

  • Viewing customer contact profiles and conversation histories.

  • Snoozing conversations that aren't currently active.

  • Closing conversations that have been resolved.

  • Manually assigning conversations to other agents or teams.

Agent profiles

Agent profiles

Agent profiles

Agent profiles contain essential information about your agents. Agents can view the profiles of other agents directly in Customer Support as they work on conversations.

Agent profiles typically include the following information:

  • Role: Supervisor, Inbox Agent, or a custom role.

  • Created on. The timestamp when the agent profile was created.

  • Last active: The timestamp when the agent was last active.

  • Email: The agent’s email address.

  • Tags: Labels that define an agent's skill specialism or language

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R

Reach

E

Email

V

Voice API

N

Numbers API

S

SMS API

W

WhatsApp API

G

Grow

M

Marketing

S

Sales

M

Manage

C

Customer Support

P

Payments

H

HR

E

Expenses

A

Automate

A

AI

W

Workflows

Resources

Pricing

Changelog

Documentation

Support

Manual

Customers

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R

Reach

G

Grow

M

Manage

A

Automate

Resources

Pricing

Changelog

Documentation

Support

Manual

Customers

Guides

Company

About

Partners

Careers

Legal

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Newsletter

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R

Reach

E

Email

V

Voice API

N

Numbers API

S

SMS API

W

WhatsApp API

G

Grow

M

Marketing

S

Sales

M

Manage

C

Customer Support

P

Payments

H

HR

E

Expenses

A

Automate

A

AI

W

Workflows

Resources

Pricing

Changelog

Documentation

Support

Manual

Customers

Guides

Company

About

Partners

Careers

Legal

Terms

Privacy settings

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

x.com

Instagram

LinkedIn