**Approved Subprocessors** **Last updated: 20 November 2025** End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird. [Subscribe](https://messagebird.com/support-center/KB-Notification) to receive notifications when subprocessors change. ## All platforms | Platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location | | ------------- | ------------ | ----------------------------------------------------- | ---------------------------------------------- | ------------------------ | | All platforms | All services | [Bird Affiliates](/legal/terms#15-contracting-entity) | Performance of the Agreement, support services | The Netherlands, UK, USA | | All platforms | All services | Anthropic Ireland Ltd. (end-user data optional) | Customer Support AI LLM Service Provider | USA | ## Bird platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location | | --------------------- | -------------------------------------------------------------------- | ------------------------------------------------------- | -------------------------------------------------------------------------------------------- | | Inbox | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Email | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | SMS | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | SMS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | SMS | Clickhouse Inc. | Analytics Data Base Service Provider | Ireland | | Voice | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) and Germany, Singapore, Australia, Brazil, USA | | Numbers | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Numbers | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA | | WhatsApp for Business | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | WhatsApp for Business | WhatsApp Ireland Limited | Provision of, WhatsApp for, Business services | USA | | RCS | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | RCS | Google Ireland Limited by means of their subsidiary Jibe Mobile Ltd. | Provision of, Google Business, Messages (RCS), services | EU | | Conversation Channels | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Mobile Push | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Video | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Video | LiveKit Inc. (optional) | Conduit processing of video and audio streams | Global (close-to-customer, carrier peering and geo-spreading) | | Workflows | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Connectors | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Omnichannel Widget | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Contacts | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Payments | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | | Expenses | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, India, USA (as selected by customer) | ## Email platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location | | -------------------- | ----------------------------------------------------------------------- | ----------------------------------------------------------------------- | ----------------------------------------------------------------------- | | Cloud Email Sending | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (optional), USA | | Recipient Validation | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland (optional), USA | | Inbox Tracker | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | | Competitive Tracker | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | | PowerMTA | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | | Momentum | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | | Taxi | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | These Email Services do not require processing of personal data by Bird | ## Connectivity platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location | | --------------------- | --------------------------------------------------------------------- | ------------------------------------------------------- | -------------------------------------------- | | SMS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | SMS | Clickhouse Inc. | Analytics Data Base Service Provider | Ireland | | Voice | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Singapore, UK, USA | | Numbers | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | Numbers | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA | | Contacts | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | WhatsApp for Business | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | WhatsApp for Business | WhatsApp Ireland Limited | Provision of, WhatsApp for, Business services | EU and USA | | Google RCS | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | Google RCS | Google Ireland Limited by means, of their subsidiary Jibe Mobile Ltd. | Provision of, Google Business, Messages (RCS), services | EU | | Conversation Channels | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium, Germany | | Omnichannel Widget | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | ## Omnichannel platform (Pusher, 24sessions and Telserv) | Service Name | Subprocessor Name | Subprocessor Function | Processing Location | | ------------------------------ | ------------------------------------ | ------------------------------------------------ | ------------------------------------------------------------------------- | | Push Channels & Beams (Pusher) | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA | | Push Channels & Beams (Pusher) | Sentry | Error monitoring | USA | | Push Channels & Beams (Pusher) | Postmark | Dashboard - Log management and Analysis software | USA | | Video (24sessions) | Amazon Web Services EMEA SARL | Cloud Hosting Service Provider | Ireland, Germany | | Video (24sessions) | Digital Ocean | Turn Server provider | The Netherlands | | Video (24sessions) | Flowmailer | Email Service Provider | The Netherlands | | Video (24sessions) | Luzmo | In-app dashboard provider | Ireland | | Video (24sessions) | Hubper (optional) | Online Learning Academy | The Netherlands | | Video (24sessions) | Google Cloud EMEA Limited (optional) | Speech to text conversion | Global | | Video (24sessions) | Twilio (optional) | Recorded dial-in, SMS, Phone number verification | Global | | Numbers (Telserv) | Google Cloud EMEA Limited | Cloud Hosting Service Provider | The Netherlands, Belgium | | Numbers (Telserv) | Microsoft Azure | Cloud Hosting Service Provider | The Netherlands, Hong Kong, USA |