Streamline and simplify Customer Support

Manage conversations across email, chat, voice, SMS, WhatsApp, and social- all from a single, intuitive platform.

A unified customer service platform makes for seamless team collaboration. Seamless collaboration results in faster customer responses and better experiences. Better experiences build stronger customer relationships. Achieve results like never before.

Unified data builds stronger customer profiles. Stronger profiles unlock deeper insights. Deeper insights power more impactful campaigns. Achieve results like never before.

All Your Channels.
One app.

Integrating SMS, WhatsApp, email and more. Seamlessly manage customer conversations to deliver consistent, efficient support across all messaging platforms in one centralized app.

Bird platform showing integration options with popular apps including Instagram, WhatsApp, Facebook, and LinkedIn.

Conversation history featuring messages and notes about product inventory and discount arrangements between team members, highlighting teamwork and collaboration in shared inboxes.

Effortless teamwork.
Work smarter, together.

Collaborate seamlessly with shared inboxes, notes, and conversation history, ensuring smooth handovers and consistent responses. Perfect for teams managing high message volumes.

Scalable support tools.
Support that grows with you.

Stay compliant, secure, and efficient as you scale your customer support operations. Our Customer Support solution adapts to businesses from startups to enterprises.

A bar graph showcasing monthly customer support activities highlights columns for created, open, closed, and snoozed tickets, illustrating trends and patterns in scaling customer support operations.

Gain actionable insights from your support data

Optimize your customer support operations with Bird's comprehensive support analytics. Track response times, resolution rates, and team performance at a glance.

Comprehensive analytics dashboard featuring multiple graphs and metrics, highlighting satisfaction scores and support data relevant to customer support, with visual elements tracking response times, resolution rates, and team performance over several months.

Key features
All your inbox needs in one place

Seamless integrations.

Connect your apps, systems and data.

Stripe

Magento

Slack

Notion

WooCommerce

Anthropic

Amazon

Salesforce

HubSpot

Klayvio

Typeform

ActiveCampaign

OpenAI

Calendly

Airtable

Compliance.

Protecting you and your customers.

SOC II type 2

Compliant

HIPAA

Compliant

GDPR

Compliant

ISO 27001

Certified

ISO/IEC 27001: 2022

Certificate

SOC2 Type I

report for Bird Box

Bird Security Overview

ISO/IEC 27001: 2022

Statement of Applicability

SOC2 Type II and SOC3

reports for Email Delivery System

Privacy Statement

ISO/IEC 27001: 2022

Scope Document - client version

Penetration Test Attestation Letters

Data Processing Agreement

Bird Security Policies

(client versions)

Compliance Assessment Package

Acceptable Use Policy

Leading brands trust Bird to drive their success.

Proven outcomes from companies across the globe.

“If my team is running a critical, time-sensitive campaign and needs to send millions of emails in a short period of time, I know Bird can handle it”

Kushal Manupati

Director of Marketing, Binance

15M+

WhatsApp messages sent

98%

Message delivery rate

2.5x

Increase in conversions

Pricing

One unified app, lower costs, scale effortlessly.

Customer Support

Talk to customers on every channel without compromising on experience.

Seats

Price per seat (monthly)

Up to 2

Free

More than 2

Contact sales

Start for free.

Try Bird for free—no credit card required.

Book a demo

Get started with our easy guides

Step-by-step guides to get up and running.

Featured resources.

The help you need, when you need it.

Customer Support Manual

Any questions left unanswered?

What is a unified inbox?
A unified inbox brings together messages from multiple communication channels (email, messaging apps, social media) into a single interface, allowing teams to manage all customer conversations efficiently without switching platforms.
How does Bird help manage high message volumes?
Can I connect WhatsApp to Bird's Customer Support?
What's the difference between inbox management and regular email?
How can I measure the performance of my support inbox?
Is Bird the same as MessageBird?

Any questions left unanswered?

What is a unified inbox?
A unified inbox brings together messages from multiple communication channels (email, messaging apps, social media) into a single interface, allowing teams to manage all customer conversations efficiently without switching platforms.
How does Bird help manage high message volumes?
Can I connect WhatsApp to Bird's Customer Support?
What's the difference between inbox management and regular email?
How can I measure the performance of my support inbox?
Is Bird the same as MessageBird?

Any questions left unanswered?

What is a unified inbox?
How does Bird help manage high message volumes?
Can I connect WhatsApp to Bird's Customer Support?
What's the difference between inbox management and regular email?
How can I measure the performance of my support inbox?
Is Bird the same as MessageBird?

Smarter, simpler omnichannel Marketing.

Deeper insights. More effective campaigns. Delivered to multiple channels.

Learn more

Bird's detailed marketing dashboard displays insights and campaign performance across multiple channels, showcasing metrics such as open rates, click-through rates, and revenue summaries.

Streamline and simplify Customer Support

Streamline and simplify Customer Support

Streamline and simplify Customer Support

A unified customer service platform makes for seamless team collaboration. Seamless collaboration results in faster customer responses and better experiences. Better experiences build stronger customer relationships. Achieve results like never before.

Unified data builds stronger customer profiles. Stronger profiles unlock deeper insights. Deeper insights power more impactful campaigns. Achieve results like never before.

Unified data builds stronger customer profiles. Stronger profiles unlock deeper insights. Deeper insights power more impactful campaigns. Achieve results like never before.

All Your Channels.One app.

Effortless teamwork.Work smarter, together.

Scalable support tools.Support that grows with you.

Gain actionable insights from your support data

Key featuresAll your inbox needs in one place

Smart routing

Smart routing

Smart routing

Rich, interactive chats

Rich, interactive chats

Rich, interactive chats

Streamlined Automations

Streamlined Automations

Streamlined Automations

AI-Enhanced support

AI-Enhanced support

AI-Enhanced support

Customer insights

Customer insights

Customer insights

Seamless integrations.

Compliance.

Leading brands trust Bird to drive their success.

Pricing

Customer Support

Talk to customers on every channel without compromising on experience.

Start for free.

Try Bird for free—no credit card required.

Get started with our easy guides

How to Control Your Company’s Reputation With a Dedicated Internet Protocol (IP) Address

How to Control Your Company’s Reputation With a Dedicated Internet Protocol (IP) Address

How to Control Your Company’s Reputation With a Dedicated Internet Protocol (IP) Address

Creating a dedicated IP address is easier said than done. Here’s how to set up the right IP pool to serve your company’s email needs.

Creating a dedicated IP address is easier said than done. Here’s how to set up the right IP pool to serve your company’s email needs.

Creating a dedicated IP address is easier said than done. Here’s how to set up the right IP pool to serve your company’s email needs.

How Bird Optimizes Email Deliverability For Customers

How Bird Optimizes Email Deliverability For Customers

How Bird Optimizes Email Deliverability For Customers

Email deliverability is getting harder, but 95% of Bird’s customers are beating industry benchmarks. Here’s how.

Email deliverability is getting harder, but 95% of Bird’s customers are beating industry benchmarks. Here’s how.

Email deliverability is getting harder, but 95% of Bird’s customers are beating industry benchmarks. Here’s how.

Beyond Open Rates: Unpacking the Nuances of Email Metrics

Beyond Open Rates: Unpacking the Nuances of Email Metrics

Beyond Open Rates: Unpacking the Nuances of Email Metrics

Traditional email performance tracking is broken. Here’s how Bird is using deep data insights to help hundreds of email marketers realize more meaningful results.

Traditional email performance tracking is broken. Here’s how Bird is using deep data insights to help hundreds of email marketers realize more meaningful results.

Traditional email performance tracking is broken. Here’s how Bird is using deep data insights to help hundreds of email marketers realize more meaningful results.

Featured resources.

Customer Support Manual

Smarter, simpler omnichannel Marketing.

The complete AI-native platform that scales with your business.

Product

Solutions

Resources

Company

Coming soon

Social

Product

Solutions

Resources

Company

Coming soon

Social

All Your Channels.
One app.

Effortless teamwork.
Work smarter, together.

Scalable support tools.
Support that grows with you.

Key features
All your inbox needs in one place