Reach

Grow

Manage

Automate

Reach

Grow

Manage

Automate

M

C

Frequently asked questions

How does Bird help provide 24/7 customer support?

M

C

Frequently asked questions

How does Bird help provide 24/7 customer support?

M

C

Frequently asked questions

How does Bird help provide 24/7 customer support?

Set up global customer service that never sleeps. Create schedules based on your team's time zones, and let automation handle the handoffs.

  • Business hours: Configure regional operating hours, set up timezone-based routing, and enable quiet hours when teams are offline.

  • Smart routing: Let conversations flow automatically to available agents based on their timezone, with seamless handoffs between regions.

  • Global coverage: Monitor your global operation with real-time agent availability, regional response times, and team performance tracking.

Configuration menu within a global customer service platform, featuring options for call preferences, voicemail drop settings, and settings for forwarding calls to external numbers, emphasizing routing, automation, and global coverage capabilities.
Configuration menu within a global customer service platform, featuring options for call preferences, voicemail drop settings, and settings for forwarding calls to external numbers, emphasizing routing, automation, and global coverage capabilities.
Configuration menu within a global customer service platform, featuring options for call preferences, voicemail drop settings, and settings for forwarding calls to external numbers, emphasizing routing, automation, and global coverage capabilities.
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