Customer Support Manual

Find answers to detailed, technical questions

How to get started.

Step-by-step guides to get up and running.

How to get started.

Step-by-step guides to get up and running.

How to get started.

Step-by-step guides to get up and running.

Customer Support setup & basics
Set up your Support workspace, manage teams, configure sender profiles, organize conversations with custom views, and engage on any channel.
Customer Support setup & basics
Set up your Support workspace, manage teams, configure sender profiles, organize conversations with custom views, and engage on any channel.
Customer Support setup & basics
Set up your Support workspace, manage teams, configure sender profiles, organize conversations with custom views, and engage on any channel.
Managing tickets & conversations
Learn how to assign tickets, use tags to route conversations, set up business hours, and automate follow-ups for idle chats.
Managing tickets & conversations
Learn how to assign tickets, use tags to route conversations, set up business hours, and automate follow-ups for idle chats.
Managing tickets & conversations
Learn how to assign tickets, use tags to route conversations, set up business hours, and automate follow-ups for idle chats.
Workflow automation
Automate ticket assignments, reassign conversations from unavailable agents, and streamline processes with action rules.
Workflow automation
Automate ticket assignments, reassign conversations from unavailable agents, and streamline processes with action rules.
Workflow automation
Automate ticket assignments, reassign conversations from unavailable agents, and streamline processes with action rules.

Frequently asked questions.

Everything you need to know

What reporting and analytics features are available?
What reporting and analytics features are available?
What reporting and analytics features are available?
How does Bird help provide 24/7 customer support?
How does Bird help provide 24/7 customer support?
How does Bird help provide 24/7 customer support?
How does ticket routing work?
How does ticket routing work?
How does ticket routing work?
What automation features are available?
What automation features are available?
What automation features are available?
How do I connect my channels (email, social media, chat) to Birds Inbox?
How do I connect my channels (email, social media, chat) to Birds Inbox?
How do I connect my channels (email, social media, chat) to Birds Inbox?
How does Bird work with my existing tools?
How does Bird work with my existing tools?
How does Bird work with my existing tools?
What AI capabilities does Inbox offer?
What AI capabilities does Inbox offer?
What AI capabilities does Inbox offer?
How does Inbox compare to other platforms?
How does Inbox compare to other platforms?
How does Inbox compare to other platforms?
What features are included in Bird Inbox?
What features are included in Bird Inbox?
What features are included in Bird Inbox?
What is Inbox and how does it work?
What is Inbox and how does it work?
What is Inbox and how does it work?

Customer Support Manual

How to get started.

How to get started.

How to get started.

Customer Support setup & basics

Customer Support setup & basics

Customer Support setup & basics

Managing tickets & conversations

Managing tickets & conversations

Managing tickets & conversations

Workflow automation

Workflow automation

Workflow automation

Frequently asked questions.

Everything you need to know

How it compares.

Compare Bird to alternatives.

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How it compares.

Compare Bird to alternatives.

vs.

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How it compares.

Compare Bird to alternatives.

vs.

vs.

vs.

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The complete AI-native platform that scales with your business.

The complete AI-native platform that scales with your business.

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The complete AI-native platform that scales with your business.

Product

Solutions

Resources

Company

Coming soon

Social