## Video guide

Learn how to create and configure your first AI employee in Bird. In this guide, you'll learn how to:

- Access the AI hub and connect your preferred language model (LLM)
- Create a new AI employee and set up basic configurations
- Configure personality traits and behavioral settings
- Connect knowledge bases for enhanced responses
- Set up both pre-built and custom actions
- Fine-tune advanced settings for optimal performance

## Step-by-step guide

**Create your first AI employee**

1.  Open the **AI hub** from the left-hand menu.
2.  Go to the **AI Employees** section.
3.  Click **New AI employee** to start the setup flow.
4.  Choose a **LLM connector** to power your AI employee (e.g., select **OpenAI**).
5.  Click **Create agent** to proceed.
6.  Personalize your AI employee:  
     • Edit the **name** and **avatar**.  
     • In the **Profile** tab, adjust the **display name**, **biography**, avatar, and select a contact to base its personality on.
7.  Customize the AI's personality:  
     • Set the **tone** to _Neutral_ for balanced interactions.  
     • Adjust the **tone slider** to fine-tune its voice.
8.  Set guidelines to control AI behavior:  
     • Add **guardrails** to define boundaries.
9.  Configure **abandonment settings** to manage customer handovers.
10. Connect a **knowledge base** to boost your AI’s capabilities.
11. Choose specific **actions** for your AI employee in the **Actions** menu.
12. When ready, click **Publish draft** to launch your AI employee.