Inbox Setup
Learn the basics of setting up Inbox, including installing channels, managing agents, and organizing teams, to efficiently handle customer inquiries and team responses.
In this lesson, you'll learn the basics of setting up and using Inbox in Bird. We'll guide you through installing channels so customers can message you and those messages appear in Inbox. You'll also learn how to add and manage Inbox agents, including setting their roles and availability. Additionally, you'll see how to organize agents into teams based on location or specialization. By the end, you'll be ready to handle customer messages and start managing tickets efficiently.
In this lesson, you'll learn how to manually assign tickets in Bird's Inbox. We'll show you how to find and view incoming messages, assign tickets to yourself, a specific agent, or a team. You'll understand how to reassign tickets if needed and manage your assigned tickets efficiently. By the end, you'll be able to handle ticket assignments smoothly within the Inbox system.
