# Start from a voice sequence template

A sequence template supplies connected steps and sample scenarios for a calling task. Open [**Sequence templates**](https://bird.com/dashboard/w/voice/sequences/templates) to see the templates available to your workspace.

Creating a draft requires Voice management write access.

## Choose a starting flow

| Template                      | Use it to                                                                                     |
| ----------------------------- | --------------------------------------------------------------------------------------------- |
| Opening hours and directions  | Offer a keypad menu with information messages and separate silence and unmatched-input paths. |
| Support routing and voicemail | Dial your support number or take a fixed-length recorded message.                             |
| Speech-only reminder          | Speak a reminder using data supplied when the call starts.                                    |

1. Open a template and read its prerequisites.
2. Select steps to inspect their settings and connections.
3. Read the **Example scenarios** cards and compare the expected paths and hypothetical step results.

Template scenarios simulate outcomes. They do not verify that a destination can receive calls, speech is available, or a recording can be stored.

![The opening-hours sequence template shows its keypad choices, messages, and result steps.](/images/docs/dashboard-sequences-template.png)

## Configure your copy

1. Select **Use template**.
2. Enter a name and replace the setup values, including any support destination or spoken messages.
3. Select **Create draft**.
4. Review the resulting steps in the editor and complete any unfinished fields.

Your copy is independent of the template. Later edits do not change other sequences. Template scenario samples are not copied into the draft. Add sample outcomes in **Preview** before evaluating a path, and inspect the saved step settings before calling a real recipient.

The reminder template needs entry data from the calling application. Creating it does not schedule calls. Use [Create Call](/docs/guides/voice/create-calls) when your application is ready to start its published flow.

## Check the paths before testing

Preview the ordinary path and relevant alternatives. For support routing, inspect **Support does not answer** as well as **Support call completes**. The voicemail template records for a fixed duration; it does not detect silence or request transcription.

If a resource picker has no eligible values, check the selected workspace, resource readiness, and your permissions. Saving unfinished configuration does not establish that publication or a real call will succeed.

## Next steps

- [Preview your first sequence](/docs/get-started/voice-sequences).
- [Build and edit a sequence](/docs/guides/voice/sequences/editor).
- [Test with real calls](/docs/guides/voice/sequences/testing).
- [Browse the Sequences guides](/docs/guides/voice/sequence-builder).