# Manage a recurring mobile plan

Prepare the supported market, approved mobile offer, subscriber information, billing arrangement and test device. Required identity and address information depends on the plan and provider.

Confirm the recurring service and lifecycle actions available for your selected market before designing checkout. A prepaid data package, an eSIM profile and a recurring mobile subscription are different things; purchasing one does not establish that the others are available.

## 1. Review the continuing service

Present included data, voice and SMS, roaming, renewal period and published charges. Make recurring payment and cancellation terms visible before the subscriber accepts.

Resolve these decisions for the specific offer:

| Decision  | What the subscriber needs to know                                                             |
| --------- | --------------------------------------------------------------------------------------------- |
| Allowance | Which data, calls and messages are included, and what happens at the limit                    |
| Coverage  | Where the plan works at home and which destinations its roaming terms cover                   |
| Number    | Whether the service provides a number and whether the existing number is eligible to transfer |
| Renewal   | When the next period begins, what is charged and how a payment problem is handled             |
| Changes   | When a new plan takes effect and how to request cancellation or number transfer               |

## 2. Create the subscriber relationship

Identify who uses the line, who pays for it and who may manage it. Collect the required information and authorization for the selected service; a contact record alone does not grant control over a mobile line.

## 3. Activate and verify

Follow provisioning and installation to their separate outcomes. When the subscriber brings a number, complete the eligible porting process. Verify data, calls and messages according to the plan.

## 4. Apply a plan change

Preview the new terms, charge and effective date. Track the requested change separately from the active plan until it takes effect. Reconcile the next renewal against the selected service.

## 5. End the relationship

Use the supported cancellation or port-out process, explain the final service date and follow the last billing outcome. Removing the eSIM from a device is not a subscription cancellation.

## Troubleshooting

When payment fails, show the payment problem and the service state separately. After the customer updates payment, wait for the recorded recovery outcome before confirming that network service has resumed.

## Verify the first subscriber journey

Use a test subscriber and an approved offer. Check that the accepted terms, purchased plan and installed service agree. Test each advertised capability on the device: a successful data connection alone does not verify calls or SMS.

Confirm that the subscriber can find their allowance, renewal terms and support path after closing checkout. For a supported plan change, verify both the requested effective date and the resulting active plan. For cancellation, verify the final service and billing outcomes separately.

If a subscriber transfers an existing number, use the [number-porting guide](/docs/guides/esim/number-porting) to prepare authorization, transfer status and recovery. Use [usage and top-ups](/docs/guides/esim/usage-and-top-ups) to distinguish a recent usage observation from a live balance.

## Next steps

- [Manage a recurring mobile plan with Bird](/products/esim/mobile-plans)
- [eSIM resource library](/products/esim/resources)
- [Get started with eSIM](/products/esim/getting-started)

## Related resources

- [What is an eSIM?](/explained/esim/what-is-an-esim) (answer)
- [eSIM](/products/esim) (product)
- [eSIM connectivity guide](/docs/guides/esim/overview) (docs)

[Get an implementation brief](/learn/workspace?topic=esim)