---
title: "bird platform support viewed"
description: "Create a support ticket view record"
canonical: "https://bird.com/docs/cli/reference/platform-support-viewed"
---

# `bird platform support viewed`

## Usage

```bash
bird platform support viewed <ticket-id> [flags]
```

## Description

Record that the authenticated user has seen this support thread. This suppresses a reply-notification email when the user has already read the latest support reply.

## Procedure

Step 2 of 2 of "Read a support ticket and wait for a reply". Previous: bird platform support get.

## Examples

```bash
bird platform support viewed <id>
```

## Options

| Name                | Description                                                  |
| ------------------- | ------------------------------------------------------------ |
| `--idempotency-key` | Deduplication key; a retry with the same key won't act twice |

## Related

| Name                                                                          | Description                         |
| ----------------------------------------------------------------------------- | ----------------------------------- |
| [`bird platform support create`](/docs/cli/reference/platform-support-create) | Open a support ticket with Bird     |
| [`bird platform support get`](/docs/cli/reference/platform-support-get)       | Get a support ticket                |
| [`bird platform support list`](/docs/cli/reference/platform-support-list)     | List support tickets                |
| [`bird platform support reply`](/docs/cli/reference/platform-support-reply)   | Reply to an existing support ticket |

## Related resources

- [Should I use a Bird SDK or call the API directly?](/explained/platform/should-i-use-an-sdk-or-call-the-api-directly) (answer)
- [Build your first integration](/learn/paths/integration) (course)
- [Send your first email](/docs/get-started/send-your-first-email) (docs)

[Get an implementation brief](/learn/workspace?topic=api-basics)