---
title: "bird platform support reply"
description: "Reply to an existing support ticket"
canonical: "https://bird.com/docs/cli/reference/platform-support-reply"
---

# `bird platform support reply`

## Usage

```bash
bird platform support reply <ticket-id> [flags]
```

## Description

Reply to an existing support ticket

Adds a message to the ticket and returns the ticket id as confirmation. Run `bird platform support get <ticket-id>` to see the updated history.

Build the request from flags, a JSON CreateSupportTicketMessage body via --body-file ("-" reads
stdin), or both — a flag overrides the matching body field. Run --example to
print a ready-to-edit body, or --dry-run to print the resolved request without
sending it.

## Examples

```bash
# print the body shape (no credentials needed)
bird platform support reply --example

# the body it prints:
```

```json
{
  "text": "Can you share more details about the error?"
}
```

```bash
# reply to a ticket
bird platform support reply tkt_123 --text "Any update on this?"
```

## Options

#### Message

| Name     | Description     |
| -------- | --------------- |
| `--text` | Message content |

#### Request

| Name                | Description                                                  |
| ------------------- | ------------------------------------------------------------ |
| `--body-file`       | Read the JSON request body from this file; "-" reads stdin   |
| `--example`         | Print a complete example request body, then exit             |
| `--dry-run`         | Print the resolved request without sending it, then exit     |
| `--idempotency-key` | Deduplication key; a retry with the same key won't act twice |

#### Options

| Name                | Description                                      |
| ------------------- | ------------------------------------------------ |
| `--response-schema` | Print the fields this command returns, then exit |

## Related

| Name                                                                          | Description                         |
| ----------------------------------------------------------------------------- | ----------------------------------- |
| [`bird platform support create`](/docs/cli/reference/platform-support-create) | Open a support ticket with Bird     |
| [`bird platform support get`](/docs/cli/reference/platform-support-get)       | Get a support ticket                |
| [`bird platform support list`](/docs/cli/reference/platform-support-list)     | List support tickets                |
| [`bird platform support viewed`](/docs/cli/reference/platform-support-viewed) | Create a support ticket view record |

## Related resources

- [Should I use a Bird SDK or call the API directly?](/explained/platform/should-i-use-an-sdk-or-call-the-api-directly) (answer)
- [Build your first integration](/learn/paths/integration) (course)
- [Send your first email](/docs/get-started/send-your-first-email) (docs)

[Get an implementation brief](/learn/workspace?topic=api-basics)