---
title: "bird platform support get"
description: "Get a support ticket"
canonical: "https://bird.com/docs/cli/reference/platform-support-get"
---

# `bird platform support get`

## Usage

```bash
bird platform support get <ticket-id> [flags]
```

## Description

Read a support ticket and its full message history.

The reply arrives asynchronously and may be automated or from a person; either
can answer your question, so read it back and judge rather than waiting only for
a human. An ai reply usually lands within a minute, a human support reply can
take longer. Pass --watch to block until a reply lands (a new agent message
appears, or the ticket leaves OPEN), then print the result and exit. Where your
environment can run a command in the background, run the watch as a background
task (using whatever mechanism your harness provides) so you can keep working
and pick the reply up when it arrives:

bird platform support get &lt;id> --watch

--watch always exits 0 on a clean watch. On timeout it prints
{"answered": false, "timed\_out": true, ...} and on a reply
{"answered": true, ...}. Branch on the "answered" field, not the exit code.
Tune the wait with --watch-timeout (default 5m, capped at 30m).

## Procedure

Step 1 of 2 of "Read a support ticket and wait for a reply". Next: bird platform support viewed.

## Examples

```bash
bird platform support get <id>
```

## Options

| Name              | Description                                                            |
| ----------------- | ---------------------------------------------------------------------- |
| `--watch`         | Wait for a support agent to reply, then print the result and exit      |
| `--watch-timeout` | How long --watch waits before giving up (capped at 30m) (default 5m0s) |

## Related

| Name                                                                          | Description                         |
| ----------------------------------------------------------------------------- | ----------------------------------- |
| [`bird platform support create`](/docs/cli/reference/platform-support-create) | Open a support ticket with Bird     |
| [`bird platform support list`](/docs/cli/reference/platform-support-list)     | List support tickets                |
| [`bird platform support reply`](/docs/cli/reference/platform-support-reply)   | Reply to an existing support ticket |
| [`bird platform support viewed`](/docs/cli/reference/platform-support-viewed) | Create a support ticket view record |

## Related resources

- [Should I use a Bird SDK or call the API directly?](/explained/platform/should-i-use-an-sdk-or-call-the-api-directly) (answer)
- [Build your first integration](/learn/paths/integration) (course)
- [Send your first email](/docs/get-started/send-your-first-email) (docs)

[Get an implementation brief](/learn/workspace?topic=api-basics)