# Grow your business on WhatsApp. Bring campaigns, customer service and your product into WhatsApp. Help people discover, choose, buy and get support with AI, native experiences and the systems that can complete the task. [Start for Free](/dashboard/signup?returnTo=%2Fdashboard%2Fw%2Fwhatsapp) [Contact sales](/demo?product=whatsapp) ## Set up with your agent [Read the agent setup guide](/docs/ai/set-up-your-agent) Copy this prompt into your coding agent: ```text Bird connects customer communications, data and automation. Help me build with Bird using my coding agent. 1. Read https://bird.com/docs/ai/set-up-your-agent.md and follow its setup workflow for this client. Use an existing connected Bird MCP server or signed-in CLI when available. 2. Read the product guide for the task I want to complete and inspect my existing integration. Identify the workspace, available operations and required setup. 3. Help me complete a first example for the product and destination I choose. Follow the operation through to its actual result, explain any uncertainty, and help me choose the next step. First task: Inspect my WhatsApp setup and choose a first example for a customer conversation or an approved template message. Use this Bird page as the starting context: https://bird.com/products/whatsapp Read its Markdown alternative and linked guides. Keep the first example relevant to this page and the customer outcome I choose. Preserve the supplied campaign context when following Bird signup or sales links. ``` An offer with a next step A conversation worth continuing The customer is interested in the stoneware collection. Product interest Share the relevant item and available options. Helpful answer Resolve the customer’s question about size or care. Confirmed outcome Join the actual order to the campaign. Example campaign: follow the message through to the customer’s response. Trusted every day by teams that build world-class software [Read more customer stories](/customers) - [Airwallex](/customers/airwallex) - [Glovo](/customers/glovo) - [Zillow](/customers/zillow) - Uber - [Binance](/customers/binance) - Adobe - Meta - PayPal - Pinterest - Square - [Al Jazeera](/customers/aljazeera) - [Aramex](/customers/aramex) - [Bazaar Technologies](/customers/bazaar) - [ComparaOnline](/customers/compara) - [Emma](/customers/emma) ## What would you like to do with WhatsApp? Choose a campaign, a customer conversation or an integration. - [WhatsApp marketing](/products/whatsapp/marketing): Create relevant campaigns and help customers respond. - [WhatsApp conversations](/products/whatsapp/two-way): Bring customer context, AI and your team into one conversation. - [WhatsApp API](/products/whatsapp/sending): Connect messages, replies and delivery events to your application. Native WhatsApp Flows ## From a reply to a booking, inside WhatsApp. Help customers choose a service, share their preferences and request an appointment in the conversation. Connect the result to the system your team already uses. ### Collect the choices that matter Use a native Flow for the details you need to move the request forward. ### Connect the answer to an action Check availability with your booking system, reserve the time and confirm the result. [Explore WhatsApp Flows](/products/whatsapp/flows) [Explore commerce](/products/whatsapp/commerce) ## Connect your app to the conversation. Send an approved template from your application, follow its delivery events and connect the customer’s reply to the task. This authentication example sends a code supplied by your application. Need code generation, expiry and checking? Use [Bird Verify](/products/verify) for the verification workflow. [Explore the WhatsApp API](/products/whatsapp/sending) **Node.js**: `npm install @messagebird/sdk` ```typescript const msg = await bird.whatsapp.send({ to: "+15551234567", template: { slug: "bird_otp", components: [{ type: "body", parameters: [{ type: "text", text: "123456" }] }], }, }); console.log(msg.id, msg.status); ``` Examples: [TypeScript](/de-de/produkte/whatsapp.ts.md) · [Python](/de-de/produkte/whatsapp.py.md) · [Go](/de-de/produkte/whatsapp.go.md) · [PHP](/de-de/produkte/whatsapp.php.md) · [CLI](/de-de/produkte/whatsapp.cli.md) · [MCP](/de-de/produkte/whatsapp.mcp.md) · [cURL](/de-de/produkte/whatsapp.curl.md) ## Make the most of the conversation Let customers choose, book, buy and get help inside WhatsApp. - **[Templates.](/products/whatsapp/templates)**: Create messages with media, actions and approved language versions. - **[Native Flows.](/products/whatsapp/flows)**: Collect a few choices and connect them to a booking or service. - **[Commerce.](/products/whatsapp/commerce)**: Help customers choose a product and continue to checkout. - **[Calling.](/products/whatsapp/calling)**: Move from chat to a helpful call with the context intact. - **[Shared groups.](/products/whatsapp/groups)**: Coordinate the people involved in a service, project or delivery. - **[AI agents.](/products/whatsapp/ai-agents)**: Answer questions, connect business actions and hand over to your team. 4× Faster partner onboarding in some countries, as reported by Glovo Customer story ## A conversation that helps the business move forward. Glovo used WhatsApp and Bird’s Flow Builder to guide partners through onboarding, combining automated messages with help from its team. Its rollout made onboarding faster across very different markets. [Read the Glovo story](/customers/glovo) Building a customer journey on WhatsApp? **The reply and the customer context Example** Can I change the collection day for my order? Order #4821 Ready to collect Ivory vase · Mora Studio Customer care Conversation owner The request, order details and previous replies stay together. Of course. Which day works for you? ## Answer the question. Help with what comes next. Connect your business knowledge and customer context to an assistant that can help with a real task. Let it check an order, explain an option or bring in your team when the request needs a person. [Explore WhatsApp AI agents](/products/whatsapp/ai-agents) [Explore conversations](/products/whatsapp/two-way) ## Operate and improve the channel - [WhatsApp numbers](/products/whatsapp/numbers): Connect your sender, business profile and account. - [WhatsApp analytics](/products/whatsapp/analytics): Follow delivery, customer response and business results. - [Click-to-WhatsApp ads](/products/whatsapp/click-to-whatsapp): Connect an ad to a conversation, lead or purchase. Pricing ## Pricing for the messages you send. Review the published rates for your destinations and message categories. Bring your expected volumes and use cases to our team to plan your rollout. [See full pricing](/products/whatsapp/pricing) ## WhatsApp questions, answered ### What can we build with Bird WhatsApp? Connect campaigns, useful notifications and service conversations to your business systems. Use the channel’s supported native experiences, AI assistance and human support to help customers complete a task. ### How do campaigns and customer service work together? A campaign can start a useful conversation. Route the customer’s reply to the right AI assistant or team, keep the original offer and account context available, and help complete the purchase, booking or service request. ### Do we need the WhatsApp Business app or the platform? The app and Business Platform serve different operating needs. Review automation, team access, integrations and the eligible coexistence or migration path for your number. ### How should we budget for WhatsApp? Review Bird’s sending charges and applicable Meta fees using the published country and category rates. Include the operating and integration requirements of your use case. ### Is AI available for WhatsApp conversations? Connect the chosen assistant to approved knowledge, authorized actions and a clear human handoff. Bird AI, Meta Business Agent and MCP developer access are distinct arrangements. ### Should we sign up or talk to sales? Create a workspace to explore a sender, template or integration. Speak to a specialist for provider migration, multiple brands or markets, calling and a coordinated customer journey. ## Go from evaluation to a working journey - [Get started](/products/whatsapp/getting-started): Connect your business and prove a complete customer task. - [WhatsApp pricing](/products/whatsapp/pricing): Review the published country and category rates. - [Compare platforms](/products/whatsapp/compare): Evaluate Bird, Twilio, Infobip, 360dialog and Wati. - [Guides and explained answers](/products/whatsapp/resources): Find practical help for your team and developers. ## Build your first useful conversation. Connect a business number, choose the message and prepare the next step. Use the API yourself or give your agent a concrete setup task. [Follow the setup guide](/products/whatsapp/getting-started) ## Related resources - [Connecting WhatsApp to Bird: from buying a number to a live channel](/learn/whatsapp/connecting-whatsapp-to-bird) (video) - [Sending WhatsApp messages](/docs/guides/whatsapp/sending-whatsapp) (docs) - [What is the 24-hour customer service window on WhatsApp?](/explained/whatsapp/what-is-the-24-hour-customer-service-window) (answer) - [WhatsApp message builder](/tools/whatsapp-message-builder) (tool) [Get an implementation brief](/learn/workspace?topic=whatsapp)